Collections Specialist

Sound Credit Union; Tacoma (WA); Hybrid; USD 31,000 - 47,000; Full time

Benefits offered by this job

Premium coverage

401k match

Paid time off

Work/Life balance

Holidays

Tuition assistance

Language incentives

EAP

Job summary

Sound Credit Union is seeking a Loss Management Representative to join our team in Washington. This role focuses on delinquent member accounts, negotiation of payment arrangements, and accurate documentation of collection activities.

A candidate with strong communication and relationship-building skills will fit well in our collaborative, member-first culture. We offer a hybrid schedule (in-office and remote work with training), a comprehensive benefits package, and opportunities for growth.

Qualifications

• 2+ years of experience in a financial institution.
• Account collection experience preferred.
• High School Diploma or equivalent required.

Responsibilities

• Contact members through various channels to resolve delinquent accounts, negotiate payment arrangements, and document collection efforts while preparing regular activity reports.
• Manage charged-off loan recovery processes, recommend charge-offs and legal actions, and handle bankruptcy accounts, including monitoring and reviewing assigned cases.
• Administer insurance follow-ups, respond to credit bureau disputes, and ensure high member satisfaction.

Skills

Communication

Customer service

Negotiation

Financial industry experience

Education

High School Diploma

Job description

Sound Credit Union is currently seeking a Loss Management Representative to join our team! If you are a detail-oriented professional with excellent communication skills and value building customer relationships, then this position at Sound might be the ideal opportunity for you. We offer a welcoming environment with opportunities for professional growth, a passion for community involvement and great benefits to support employee wellbeing.

Your Compensation:

Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered and provide room for growth over time. The target salary range for this position is $22.86 - $28.57, depending on previous experience and education. The full salary range is $22.86 - $34.28.

Why Work with Us:

We stand by our purpose to support our members, employees, and communities through all waves of life. We pride ourselves on fostering a workplace that celebrates diversity and inclusivity, ensuring that every voice is heard and valued.

Learn more about our company culture on our career's page!

Your Benefits:

• 100% employer paid premiums for medical, dental, vision, and disability for yourself and more than 70% for dependent's premiums.
• 401k match dollar for dollar up to 4% - plus an additional discretionary profit share.
• Three weeks Paid Time Off (PTO) accrued annually to start, with increases over tenure.
• Up to 40 hours of employer paid Work/Life Balance time, awarded annually.
• 10 employer paid Federal Holidays every year.
• Up to 3% annual salary equivalent annual bonus may be awarded when the Credit Union meets its goals, paid each November.
• Up to $50/month gym/lifestyle reimbursement.
• Up to $5,000/year Tuition Assistance Program.
• Incentives for multilingual speakers.
• Employee Assistance Program (EAP) and Virtual Behavioral & Mental Health Services.
• Free and/or discounted banking services and loans.
• Employee Charitable Matching Program.
• Free ORCA pass.

What You'll Do:

Responsibilities:

• Contact members through various channels to resolve delinquent accounts, negotiate payment arrangements, and document collection efforts while preparing regular activity reports.
• Manage charged-off loan recovery processes, recommend charge-offs and legal actions, and handle bankruptcy accounts, including monitoring and reviewing assigned cases.
• Administer insurance follow-ups, respond to credit bureau disputes, and ensure high member satisfaction.

Requirements:

• 2+ years of experience in a financial institution required.
• Account collection experience preferred.
• High School Diploma or equivalent required.

In addition:

• Must be bondable.
• Employer sponsorship to secure or maintain employment authorization is not available.

Our Hours:

To best serve our members, this position requires a hybrid schedule of Monday - Friday with shifts between 8:00 AM - 6:00 PM, with rotating Saturdays from 9:00 AM - 1:00 PM, affording a day off during the week. In your role, you may have the ability to combine in-person and remote work once fully trained.

About Sound Credit Union...

Sound Credit Union was founded in 1940 and is one of Washington State's largest credit unions. We have 26full-service branches located throughout the Puget Sound region. We live by our Guiding Principles of Make a Connection, Be a Champion, and Doing the Right Thing for our members, employees, and community.

The Future is in Our Hands...

Sound Credit Union is proud to be an Equal Opportunity employer that values and celebrates the unique perspectives and experiences each person brings to our team. We welcome talent from all walks of life and actively foster an inclusive workplace where every team member can thrive and belong.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, veteran status, disability, age or any other protected status. We believe our differences make us stronger and are committed to building a team that represents a variety of backgrounds, perspectives, and skills.