Hybrid Life Claims Support Specialist

CVS Health Corporation; United States; Hybrid; USD 23,000 - 39,000; Full time

Benefits offered by this job

Great benefits for great people

Hybrid work schedule

Job summary

CVS Health Corporation is seeking a Customer Service Representative to support the Final Expense and Life Claims Operations team.

You will serve as a trusted resource for policyholders, beneficiaries, funeral homes, funding companies, and agents by providing information regarding claim status, policy benefits, premium payments, policy loans, cancellation requests, required documentation, and payment processing.

Qualifications

• Minimum 1 year in customer service or related field.
• Experience handling high-volume interactions and documenting information across systems.
• Proficiency with Microsoft Office and navigating multiple applications.
• Strong verbal and written communication; ability to explain policy information clearly.
• Ability to work a hybrid schedule in Franklin, TN on-site Tue-Thu.

Responsibilities

• Respond to inquiries regarding Final Expense and Life Insurance policies and claims.
• Provide claim status updates, explain policy benefits, and identify required documentation.
• Assist callers with premium payments, billing questions and account maintenance.
• Educate policyholders on cancellations, reinstatements, refunds.
• Support policy loan inquiries and processing.
• Assist beneficiaries, funeral homes, agents with claims and payments.
• Document customer interactions across multiple systems.
• Collaborate with internal departments to resolve issues.
• Adhere to privacy standards and regulatory requirements.
• Maintain productivity in a hybrid work environment.
• Support multiple lines of business and claim types.

Skills

Customer service

Life insurance knowledge

Communication skills

Problem-solving

Documentation across systems

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM systems

Job description

CVS Health Corporation is seeking a Customer Service Representative to support the Final Expense and Life Claims Operations team.

You will serve as a trusted resource for policyholders, beneficiaries, funeral homes, funding companies, and agents by providing information regarding claim status, policy benefits, premium payments, policy loans, cancellation requests, required documentation, and payment processing.