Healthcare Benefits Support Advocate

CVS Health; Idaho; Hybrid; USD 21,000 - 30,000; Full time

Job summary

CVS Health is seeking a compassionate, customer-obsessed Customer Service Representative to assist customers including members, employers, doctors, and providers with their benefits and claims. You will educate customers about benefits, resolve issues, and guide them to resources while maintaining empathy and high service standards.

The role emphasizes active listening, effective communication, and collaboration with teams to ensure issue resolution and customer satisfaction, with a focus on

Qualifications

• 6+ months of customer service experience.
• Basic computer skills.
• Must work in Pacific Standard Time or Mountain Standard Time.

Responsibilities

• Actively listen and advocate for customers, understand their needs and provide guidance and support.
• Resolve customer inquiries and issues efficiently while documenting all interactions.
• Educate customers about available resources and assist them in navigating their options.
• Anticipate customer needs and provide proactive solutions to enhance satisfaction.
• Collaborate with team members and other departments to address service issues and improve outcomes.
• Document all customer correspondence and maintain confidential records of patient information.
• Utilize AI-enabled tools during training and servicing to improve efficiency and enhance customer experience.
• Follow policies, procedures, and the CVS/Aetna Code of Conduct.

Skills

Customer service experience

Basic computer skills

Tools

Microsoft Office

Job description

CVS Health is seeking a compassionate, customer-obsessed Customer Service Representative to assist customers including members, employers, doctors, and providers with their benefits and claims. You will educate customers about benefits, resolve issues, and guide them to resources while maintaining empathy and high service standards.

The role emphasizes active listening, effective communication, and collaboration with teams to ensure issue resolution and customer satisfaction, with a focus on