Hybrid Life Benefits Claims Specialist I

Sun Life; Baltimore (MD); Hybrid; USD 56,000 - 84,000; Full time

Job summary

Sun Life U.S. is seeking a Life Benefit Case Manager I to conduct reviews, investigations and liability assessments for Group Life Insurance Claims in a hybrid environment. The role requires handling complex scenarios beyond entry-level specialists with attention to accuracy and regulatory compliance.

This position emphasizes teamwork, continuous improvement, and the ability to mentor less experienced colleagues while maintaining exemplary service standards and quality outcomes.

Qualifications

• Minimum 2 years of claims experience preferred.
• High School Diploma or equivalent required.
• Strong analytical, critical thinking, problem solving and decision-making skills.

Responsibilities

• Communicates with professionalism and compassion to gather data and analyze eligibility for Life Benefit.
• Adjudicates claims accurately under policy and regulatory guidelines.
• Calculates complex benefit payments with accuracy.
• Document and analyze claim decisions in the online system.

Skills

Claims experience

Analytical thinking

Problem solving

Decision making

Education

High School Diploma or equivalent

Tools

MS Word

Excel

Email systems

Job description

Sun Life U.S. is seeking a Life Benefit Case Manager I to conduct reviews, investigations and liability assessments for Group Life Insurance Claims in a hybrid environment. The role requires handling complex scenarios beyond entry-level specialists with attention to accuracy and regulatory compliance.

This position emphasizes teamwork, continuous improvement, and the ability to mentor less experienced colleagues while maintaining exemplary service standards and quality outcomes.