Hybrid Licensing & Customer Service Specialist II

State of Washington; Olympia (WA); Hybrid; USD 42,000 - 54,000; Full time

Job summary

State of Washington's Licensing Division seeks a Customer Service Specialist 2 in Olympia. hybrid/telework may be available; in-person meetings required as needed. The role supports licensing, sales, and customer inquiries with a focus on accuracy and service quality.

The position is full-time for 12 months with possible continuation based on program needs. Candidates should be ready to work onsite and collaborate with agency staff to deliver reliable licensing services.

Qualifications

• Front-line customer service experience.
• Ability to interpret licensing rules and procedures.
• Strong data entry and record-keeping skills.

Responsibilities

• Assist customers with inquiries related to agency programs, rules, laws, and procedures.
• Update and maintain quality customer profiles in WILD.
• Process license sales and related documents for front counter, internet, and phone orders.
• Respond to licensing email and phone inquiries accurately and timely.

Skills

Customer service

Data entry

Communication

Tools

WILD system

Licensing databases

Job description

State of Washington's Licensing Division seeks a Customer Service Specialist 2 in Olympia. hybrid/telework may be available; in-person meetings required as needed. The role supports licensing, sales, and customer inquiries with a focus on accuracy and service quality.

The position is full-time for 12 months with possible continuation based on program needs. Candidates should be ready to work onsite and collaborate with agency staff to deliver reliable licensing services.