Driver Licensing Services Specialist (12-Month, In-Person)

State of Washington; Lynnwood (WA); On-site; USD 42,000 - 62,000; Full time

Job summary

The State of Washington Department of Licensing (DOL) is hiring a Licensing Services Representative (LSR2) for the Lynnwood office. This in-person role focuses on accurate licensing processing and exceptional customer service, supporting the public with driver licenses, IDs, and related documents.

You will complete training, travel to other offices as needed, and use established policies to issue licenses. This position emphasizes reliability, integrity, and teamwork.

Qualifications

• Two years of direct customer service experience with the public.
• One year of experience using electronic systems and templates to input data.
• Typing speed of 30 wpm or greater.
• Ability to follow agency values and provide respectful, inclusive service.

Responsibilities

• Verify documents and issue licenses/IDs in compliance with laws and procedures.
• Review enhanced license applications for eligibility.
• Collect licensing fees.
• Approve or deny enhanced applications and issue credentials.
• Assess customer qualifications for licensing using current policies.

Skills

Customer service

Communication

Typing speed

Data entry

Decision making

Tools

Electronic systems

Form templates

Job description

The State of Washington Department of Licensing (DOL) is hiring a Licensing Services Representative (LSR2) for the Lynnwood office. This in-person role focuses on accurate licensing processing and exceptional customer service, supporting the public with driver licenses, IDs, and related documents.

You will complete training, travel to other offices as needed, and use established policies to issue licenses. This position emphasizes reliability, integrity, and teamwork.