Hybrid Licensing & Compliance Specialist

QBE Insurance Group; Madison (WI); Hybrid; USD 62,000 - 93,000; Full time

Benefits offered by this job

Hybrid Working

Paid family leave

401(k) with company match

Well-being program

Tuition Reimbursement

Employee Networks

Job summary

QBE is seeking a Licensing & Compliance Associate in Madison, Wisconsin, to coordinate appointment initiatives for distribution partners and manage licensing activities with precision and timeliness.

You will review background checks, monitor regulatory requirements, and collaborate with leadership and IT to enhance data quality and processes while supporting risk reduction and sustainable operations.

Qualifications

• Tertiary Degree or equivalent combination of education and work experience.
• Experience in insurance licensing, appointments, compliance, or regulatory/operational function.
• Knowledge of agent and agency licensing requirements.
• Experience coordinating or overseeing work performed by shared services or offshore teams.
• Experience with audit, quality review, process improvement, or operational controls.

Responsibilities

• Serve as liaison between licensing and business partners to coordinate appointment initiatives for distribution partners.
• Manage end-to-end licensing and appointment activities for agents and agencies with a focus on accuracy, timeliness, and compliance.
• Review background investigations for disqualifying factors and recommend next steps to management.
• Monitor state and federal requirements and update internal processes to maintain compliance and improve efficiency.
• Partner with leadership, legal/compliance, and business stakeholders to resolve licensing issues and support sound decision-making.
• Provide feedback to IT partners to improve system functionality, data quality, and workflow effectiveness.
• Identify process gaps and drive improvements; support implementation of operational and system enhancements.
• Develop and execute audit activities with remediation, coaching, quality improvement, and risk reduction.
• Mentor teammates and strengthen licensing practices through knowledge sharing.
• Coordinate work allocation and quality oversight for shared services or offshore teams to meet SLAs.
• Contribute to a positive, accountable, solutions-oriented team environment.

Job description

QBE is seeking a Licensing & Compliance Associate in Madison, Wisconsin, to coordinate appointment initiatives for distribution partners and manage licensing activities with precision and timeliness.

You will review background checks, monitor regulatory requirements, and collaborate with leadership and IT to enhance data quality and processes while supporting risk reduction and sustainable operations.