Licensing Specialist

QBE Insurance Group; Madison (WI); Hybrid; USD 62,000 - 93,000; Full time

Benefits offered by this job

Hybrid Working

Paid family leave

401(k) with company match

Well-being program

Tuition Reimbursement

Employee Networks

Job summary

QBE is seeking a Licensing & Compliance Associate in Madison, Wisconsin, to coordinate appointment initiatives for distribution partners and manage licensing activities with precision and timeliness.

You will review background checks, monitor regulatory requirements, and collaborate with leadership and IT to enhance data quality and processes while supporting risk reduction and sustainable operations.

Qualifications

• Tertiary Degree or equivalent combination of education and work experience.
• Experience in insurance licensing, appointments, compliance, or regulatory/operational function.
• Knowledge of agent and agency licensing requirements.
• Experience coordinating or overseeing work performed by shared services or offshore teams.
• Experience with audit, quality review, process improvement, or operational controls.

Responsibilities

• Serve as liaison between licensing and business partners to coordinate appointment initiatives for distribution partners.
• Manage end-to-end licensing and appointment activities for agents and agencies with a focus on accuracy, timeliness, and compliance.
• Review background investigations for disqualifying factors and recommend next steps to management.
• Monitor state and federal requirements and update internal processes to maintain compliance and improve efficiency.
• Partner with leadership, legal/compliance, and business stakeholders to resolve licensing issues and support sound decision-making.
• Provide feedback to IT partners to improve system functionality, data quality, and workflow effectiveness.
• Identify process gaps and drive improvements; support implementation of operational and system enhancements.
• Develop and execute audit activities with remediation, coaching, quality improvement, and risk reduction.
• Mentor teammates and strengthen licensing practices through knowledge sharing.
• Coordinate work allocation and quality oversight for shared services or offshore teams to meet SLAs.
• Contribute to a positive, accountable, solutions-oriented team environment.

Job description

Primary Details

Time Type: Full time

Worker Type: Employee

• Location: Madison, Wisconsin
• Work Arrangement: This role is hybrid, where you will be expected to be in the office 2-3 days per week.
• The hourly range for this role is: $29.75/hour - $44.50/hour

Your New Role

• Serve as a liaison between licensing and business partners to coordinate appointment initiatives for distribution partners.
• Manage end-to-end licensing and appointment activities for agents and agencies with a strong focus on accuracy, timeliness, and compliance.
• Review background investigations for disqualifying factors and recommend appropriate next steps to management.
• Monitor state and federal requirements and update internal processes to maintain compliance and improve efficiency.
• Partner with leadership, legal/compliance, and business stakeholders to resolve licensing issues and support sound decision-making.
• Provide feedback to internal and external IT partners to improve system functionality, data quality, and workflow effectiveness.
• Identify process gaps, recommend improvements, and support implementation of operational and system enhancements.
• Develop and execute audit activities with a focus on remediation, coaching, quality improvement, and risk reduction.
• Mentor teammates and help strengthen team knowledge and consistency in licensing practices.
• Coordinate work allocation and quality oversight for shared services or offshore support to help meet service level expectations.
• Contribute to a positive, accountable, and solutions-oriented team environment.

Required Qualifications

• Tertiary Degree or equivalent combination of education and work experience.

Preferred Experience

• Experience in insurance licensing, appointments, compliance, or a related regulatory/operational function
• Knowledge of agent and agency licensing requirements
• Experience supporting appointment processing and related compliance activities
• Experience working in a complex organization with multiple stakeholders, systems, and service expectations
• Experience with audit, quality review, process improvement, or operational controls
• Experience coordinating or overseeing work performed by shared services or offshore teams
• Insurance agency, carrier, MGA, brokerage, or regulatory operations experience is helpful

Compensation Package

The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role’s complexity, its location, and the candidate’s professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance.We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.

QBE Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to:

• Hybrid Working – a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

To learn more, click here: Benefits | QBE US.

Why QBE? What if you could have a positive impact – at work and in the world?

At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the center of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And our international scale means we’re big enough for your ambitions, yet small enough for you to make a real impact.

Join us now, so you can be part of our success – and we can be part of yours!

https://www.linkedin.com/company/qbe-north-america/

QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search for and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.

Equal Employment Opportunity

QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States on a full-time basis without the need for current or future sponsorship.

Supplementary information

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Skills

Administration Management, Business Management, Critical Thinking, Customer Service, Database Management, Detail-Oriented, Financial Risk Management (FRM), Insurance Regulations, Intentional collaboration, Managing performance, Mentorship, Research Analysis, Risk Management, Working Independently, Workload Management