Licensing Specialist

QBE North America; Madison (WI); Hybrid; USD 85,191,000 - 127,511,000; Full time

Benefits offered by this job

Hybrid working

22 weeks family leave

401(k) with company match

Well-being program

Tuition Reimbursement

Employee Networks

Job summary

QBE North America is seeking a licensing and appointment coordinator in Madison, WI. This hybrid role requires in-office presence 2-3 days a week to manage end-to-end licensing for agents and agencies while ensuring regulatory compliance.

You will mentor teammates, review background checks, and collaborate with legal/compliance and business stakeholders to resolve licensing issues and improve processes.

Qualifications

• Tertiary degree or equivalent combination of education and work experience.

Responsibilities

• Coordinate licensing and appointment activities across distribution partners with emphasis on accuracy and compliance.
• Provide coaching and mentorship to teammates to strengthen licensing practices.
• Review background investigations for disqualifying factors and advise on next steps.
• Monitor state and federal requirements, update processes to improve compliance and efficiency.
• Collaborate with leadership, legal/compliance, and stakeholders to resolve licensing issues.
• Offer feedback to IT partners to improve data quality and workflow efficiency.
• Identify gaps, propose improvements, and support system enhancements.
• Develop and execute audit activities focused on remediation and risk reduction.
• Mentor teammates to ensure consistency in licensing practices.
• Coordinate work allocation for shared services or offshore teams to meet SLAs.

Skills

Administration

Management

Critical Thinking

Customer Service

Database Management

Detail-Oriented

Insurance Regulations

Collaboration

Mentorship

Risk Management

Process Improvement

Education

Tertiary Degree or equivalent combination of education and work experience

Job description

Primary Details

Time Type: Full timeWorker Type: Employee

• Location: Madison, Wisconsin
• Work Arrangement: This role is hybrid, where you will be expected to be in the office 2-3 days per week.
• The hourly range for this role is: $29.75/hour - $44.50/hour

The Opportunity

The purpose of this role is to manage the efficient processing of licensing and appointments for agents, agencies, and adjusters, ensuring compliance with regulations. This role involves overseeing the end-to-end coordination, monitoring progress, and providing training and mentorship to teammates. Additionally, the role includes auditing and addressing compliance issues to maintain regulatory standards.

Your New Role

• Serve as a liaison between licensing and business partners to coordinate appointment initiatives for distribution partners.
• Manage end-to-end licensing and appointment activities for agents and agencies with a strong focus on accuracy, timeliness, and compliance.
• Review background investigations for disqualifying factors and recommend appropriate next steps to management.
• Monitor state and federal requirements and update internal processes to maintain compliance and improve efficiency.
• Partner with leadership, legal/compliance, and business stakeholders to resolve licensing issues and support sound decision-making.
• Provide feedback to internal and external IT partners to improve system functionality, data quality, and workflow effectiveness.
• Identify process gaps, recommend improvements, and support implementation of operational and system enhancements.
• Develop and execute audit activities with a focus on remediation, coaching, quality improvement, and risk reduction.
• Mentor teammates and help strengthen team knowledge and consistency in licensing practices.
• Coordinate work allocation and quality oversight for shared services or offshore support to help meet service level expectations.
• Contribute to a positive, accountable, and solutions-oriented team environment.

Required Qualifications

• Tertiary Degree or equivalent combination of education and work experience.

Preferred Experience

• Experience in insurance licensing, appointments, compliance, or a related regulatory/operational function
• Knowledge of agent and agency licensing requirements
• Experience supporting appointment processing and related compliance activities
• Experience working in a complex organization with multiple stakeholders, systems, and service expectations
• Experience with audit, quality review, process improvement, or operational controls
• Experience coordinating or overseeing work performed by shared services or offshore teams
• Insurance agency, carrier, MGA, brokerage, or regulatory operations experience is helpful

Compensation Package

The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate’s professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.

QBE Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to:

• Hybrid Working - a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community - QBE actively supports six Employee Networks, and many ways to give back to your community

Why QBE? What if you could have a positive impact – at work and in the world?

At QBE, we're enabling a more resilient future – for our customers, communities, environment, and for our people. We're building momentum to achieve something significant and know our people are at the center of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. And our international scale means we're big enough for your ambitions, yet small enough for you to make a real impact.

https://www.linkedin.com/company/qbe-north-america/

QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search for and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.

Equal Employment Opportunity:

QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States on a full-time basis without the need for current or future sponsorship.

Supplementary information

Skills

Administration Management, Business Management, Critical Thinking, Customer Service, Database Management, Detail-Oriented, Financial Risk Management (FRM), Insurance Regulations, Intentional collaboration, Managing performance, Mentorship, Research Analysis, Risk Management, Working Independently, Workload Management

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.