Client Success Associate (Hybrid Role)

holmanautogroup; Grapevine (TX); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life and Disability Insurance

401(k) with Company Match

PTO and Holidays

Job summary

Holman is a family-owned, global automotive services organization known for its core values. This role focuses on assisting customers and coordinating with Holman departments to resolve inquiries, with a hybrid work option in Grapevine, Texas.

Qualified candidates will have a Bachelor's degree and 3–5 years of customer service or account management experience. Proficiency in MS Word, Excel, and PowerPoint is required, with strong organizational skills and the ability to multi-task in a

Qualifications

• Bachelor's degree or equivalent work experience.
• 3–5 years of customer service, account management or retail experience preferred.
• Proficient in Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Provide timely responses to internal / external customers in accordance with established service standards.
• Keep client informed of status of tasks / issues through to resolution.
• Develop and maintain working relationships with client contacts.
• Assist with execution of special projects.
• Work cohesively with Account Executives, teammates and internal contacts.

Skills

Customer service

Communication skills

Organizational skills

MS Office

Multi-tasking

Ownership

Teamwork

Attention to detail

Relationship management

Education

Bachelor's degree

Tools

MS Office Suite

Job description

Holman is a family-owned, global automotive services organization known for its core values. This role focuses on assisting customers and coordinating with Holman departments to resolve inquiries, with a hybrid work option in Grapevine, Texas.

Qualified candidates will have a Bachelor's degree and 3–5 years of customer service or account management experience. Proficiency in MS Word, Excel, and PowerPoint is required, with strong organizational skills and the ability to multi-task in a