Hybrid Legal Document Production Associate - Bench Team (All Shifts available)

RRD; Wheeling (WV); On-site; USD 22,730 - 25,485; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Tuition assistance

Job summary

RRD in Wheeling, West Virginia is hiring a Document Production Associate responsible for word processing and document production services for clients. This includes using appropriate software, assessing job requests, and ensuring tasks are completed efficiently.

The ideal candidate has a high school diploma, at least a year of experience in document production, and strong skills in MS Office. RRD offers competitive pay starting at $16.50–$18.50/hour and includes benefits like medical and 401(k) matching.

Qualifications

• Minimum (1) year document production experience preferably in a legal, banking or large corporate environment.
• Strong attention to detail; able to work on multiple projects simultaneously.
• Ability to handle sensitive and/or confidential documents.

Responsibilities

• Utilize appropriate logs and/or tracking software for all document production work.
• Perform work in document production, proofreading, intake and workflow coordination.
• Communicate with team members or clients on job or deadline concerns.

Skills

MS Office software (Word, Excel, PowerPoint)

Keyboarding and typing skills

Attention to detail

Organizational skills

Problem solving skills

Education

High school diploma or equivalent

Tools

Document production software

Tracking software

Job description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

RR Donnelley is building a bench team of Document Production Associates! This bench team will consist of individuals joining that will train onsite on 1st shift. Once training has concluded and an opening on a client team has been identified, new hire will be assigned a permanent schedule. When applying, please accurately indicate your shift availability/interest!

The Document Production Associate position is responsible for providing word processing and/or document production services for our clients. (* denotes an “essential function”)

• *Utilize appropriate logs and/or tracking software for all document production work
• *Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle
• *Perform work in document production, proofreading, intake and workflow coordination functions, as needed
• *Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction
• *Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
• *Communicate with team members, lead, supervisor or client on job or deadline concerns
• *Meet contracted deadlines for service delivery to our clients
• *Troubleshoot basic software or hardware problems
• Help to foster a proactive environment of continuous service enhancement and relationship building with the client
• Perform quality assurance on work, as requested
• Adhere to company policies, in addition to client policies
• Use equipment and supplies in a cost efficient manner.

Qualifications

• High school diploma or equivalent
• Minimum (1) year document production experience preferably in a legal, banking or large corporate environment
• Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
• Familiar with other software programs for editing and/or creating documents
• Strong attention to detail; able to work on multiple projects simultaneously
• Must have good organizational skills
• Must be able to meet deadlines and complete all projects in a timely manner
• Ability to handle sensitive and/or confidential documents and information
• Able to exercise good judgment to make decisions that conform to business needs and policy
• Good problem solving skills, with the ability and understanding of when to elevate a problem to a supervisory level
• Ability to maintain professional composure when working with immediate deadlines
• Ability to work both independently and collaboratively as part of a team
• Ability to work in a fast paced environment
• Ability to communicate professionally both verbally and in writing
• Must be self-motivated with a positive attitude
• Proven customer service skills are required in order to create, maintain and enhance customer relationships

Additional Information

The salary for this role at the noted RRD location is $16.50-18.50/ hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

All employment offers are contingent upon the successful completion of both a pre‑employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans.