Document Production Associate - 1st Shift

RR Donnelley; West Virginia; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Life insurance

Voluntary supplemental insurance cover

Parental leave

Job summary

RR Donnelley is hiring a Document Production Associate to provide word processing and document production services for clients. The role requires handling tasks from intake to delivery, using logs and software to track work, and ensuring timely, accurate outputs.

Schedule: Tuesday–Saturday 6:00 a.m. to 3:00 p.m. EST; must manage multiple projects and communicate with team and clients. Competitive hourly pay with benefits and growth opportunities.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year document production experience, preferably in legal, banking or large corporate environment.
• Proficient in MS Office; strong keyboarding and typing skills.
• Familiar with other document editing/creating software.
• Ability to meet deadlines and handle multiple projects.

Responsibilities

• Use logs/tracking software for document production work.
• Assess job requests and ensure task completion throughout lifecycle.
• Edit, proof, convert, create, transcribe or complete document production requests.
• Troubleshoot basic software/hardware problems.
• Communicate with team on deadlines and concerns.
• Meet contracted service delivery deadlines.
• Maintain professional composure under tight deadlines.
• Work independently and in a team to deliver high-quality documents.

Skills

MS Office (Word, Excel, PowerPoint)

Typing skills

Attention to detail

Multi-project juggling

Professional communication

Education

High school diploma or equivalent

Tools

MS Office

Job description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

The Document Production Associate position is responsible for providing word processing and/or document production services for our clients.

Schedule: Tuesday - Saturday 6:00 a.m. - 3:00 p.m. EST

(* denotes an “essential function”)

• *Utilize appropriate logs and/or tracking software for all document production work
• *Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle
• *Perform work in document production, proofreading, intake and workflow coordination functions, as needed
• *Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction
• *Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
• *Communicate with team members, lead, supervisor or client on job or deadline concerns
• *Meet contracted deadlines for service delivery to our clients
• *Troubleshoot basic software or hardware problems
• Help to foster a proactive environment of continuous service enhancement and relationship building with the client
• Perform quality assurance on work, as requested
• Adhere to company policies, in addition to client policies
• Use equipment and supplies in a cost efficient manner.

• High school diploma or equivalent
• Minimum (1) year document production experience preferably in a legal, banking or large corporate environment
• Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
• Familiar with other software programs for editing and/or creating documents
• Strong attention to detail; able to work on multiple projects simultaneously
• Must have good organizational skills
• Must be able to meet deadlines and complete all projects in a timely manner
• Ability to handle sensitive and/or confidential documents and information
• Able to exercise good judgment to make decisions that conform to business needs and policy
• Good problem solving skills, with the ability and understanding of when to elevate a problem to a supervisory level
• Ability to maintain professional composure when working with immediate deadlines
• Ability to work both independently and collaboratively as part of a team
• Ability to work in a fast paced environment
• Ability to communicate professionally both verbally and in writing
• Must be self-motivated with a positive attitude
• Proven customer service skills are required in order to create, maintain and enhance customer relationships

The rate of pay for this role at the noted RRD location is $15.91-21.63/hour. Typically, roles follow stepprogressions to a target rate or set increments over time. Depending on the role, in addition to the hourlyrate of pay, the total compensation package may also include overtime, shiftdifferential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and visioncoverage, paid time off, disability insurance, 401(k) with company match, life insurance and othervoluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistanceand employer/partner discounts.

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RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.