Document Production Associate - 1st Shift (Hybrid)

RR Donnelley; West Virginia; On-site; USD 2,192,000 - 2,980,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Life insurance

Tuition assistance

Job summary

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions. The Document Production Associate supports word processing and document production for clients, operating on the 1st shift from 8:30 a.m. to 5:00 p.m. The role emphasizes accuracy, multitasking, and timely delivery.

Prerequisites include a high school diploma, at least 1 year in document production, and strong MS Office skills. The position offers a range of benefits and an Equal Opportunity workplace.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year document production experience in a corporate environment.
• Proficient with MS Office; typing skills emphasized.
• Familiar with editing/creating documents in various software.
• Strong attention to detail and ability to multi-task.
• Good organizational skills and deadline discipline.
• Ability to handle sensitive information securely.
• Ability to meet deadlines and maintain professionalism.

Responsibilities

• Utilize logs and tracking software for document production work.
• Assess job requests and manage tasks through lifecycle.
• Edit, proof, convert, create, or transcribe document production requests.
• Use established procedures to satisfy client requirements.
• Demonstrate proficiency with equipment/software and hardware.
• Communicate with team, supervisor, or client on deadlines.
• Meet contracted deadlines for service delivery.
• Troubleshoot basic software or hardware problems.
• Support continuous service improvement and client relationships.
• Perform quality assurance on work and adhere to policies.

Skills

MS Office

Typing

Attention to detail

Deadline driven

Communication skills

Problem solving

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

MS PowerPoint

Job description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

The Document Production Associate position is responsible for providing word processing and/or document production services for our clients.

1st Shift Schedule: Monday - Friday 8:30 a.m. - 5:00 p.m.

Job duties

(* denotes an “essential function”)

• *Utilize appropriate logs and/or tracking software for all document production work
• *Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle
• *Perform work in document production, proofreading, intake and workflow coordination functions, as needed
• *Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction
• *Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
• *Communicate with team members, lead, supervisor or client on job or deadline concerns
• *Meet contracted deadlines for service delivery to our clients
• *Troubleshoot basic software or hardware problems
• Help to foster a proactive environment of continuous service enhancement and relationship building with the client
• Perform quality assurance on work, as requested
• Adhere to Williams Lea Tag policies, in addition to client policies
• Use equipment and supplies in a cost efficient manner

Working conditions

• Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site.
• Ability to work overtime as needed.
• Work is performed in a professional work environment.
• Professional attire required.
• Must be able to work sitting down most of the time.

• High school diploma or equivalent
• Minimum (1) year document production experience preferably in a legal, banking or large corporate environment
• Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
• Familiar with other software programs for editing and/or creating documents
• Strong attention to detail; able to work on multiple projects simultaneously
• Must have good organizational skills
• Must be able to meet deadlines and complete all projects in a timely manner
• Ability to handle sensitive and/or confidential documents and information
• Able to exercise good judgment to make decisions that conform to business needs and policy
• Good problem solving skills, with the ability and understanding of when to elevate a problem to a supervisory level
• Ability to maintain professional composure when working with immediate deadlines
• Ability to work both independently and collaboratively as part of a team
• Ability to work in a fast paced environment
• Ability to communicate professionally both verbally and in writing
• Must be self-motivated with a positive attitude
• Proven customer service skills are required in order to create, maintain and enhance customer relationships

The salary range for this role at the noted RRD location is $15.91-21.63/hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include [a sign-on bonus of $XXXX,] overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.