Hybrid Learning & Development Associate: Training Leader

CareFirst BlueCross BlueShield; Baltimore (MD); Hybrid; USD 54,000 - 108,000; Full time

Job summary

CareFirst BlueCross BlueShield in Baltimore, MD, seeks a Learning & Development Associate Specialist for a hybrid role to design and deliver training programs that improve employee skills and performance across the organization.

The position requires 2 years of experience delivering training, solid knowledge of LMS, and proficiency with Microsoft Office; collaboration with SMEs and scheduling experience is essential to maximize impact.

Qualifications

• Knowledge of adult learning delivery methods and principles.
• Knowledge and understanding of learning management systems (LMS).
• Ability to troubleshoot and use video editing software.
• Proficient in Microsoft Office applications.
• Ability to conduct thorough research to uncover insights.
• Ability to analyze, organize and prioritize work while meeting multiple deadlines.
• Skill in talking to others to convey information effectively.
• Ability to maintain effective interpersonal relationships.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Responsibilities

• Facilitates both virtual instructor-led & instructor-led training that reflects adult learning ideas to build capabilities and drive behavioral change and engage learners.
• Utilizes business trends and post-learning evaluation to improve training content and delivery.
• Contributes to the development and maintenance of training materials.
• Partners with coordinators to maintain scheduling of training courses.

Skills

Adult learning

LMS

Video editing

Microsoft Office

Research skills

Time management

Communication

Interpersonal skills

Customer service

Education

Bachelor's Degree

Tools

Video editing software

Office Suite

Job description

CareFirst BlueCross BlueShield in Baltimore, MD, seeks a Learning & Development Associate Specialist for a hybrid role to design and deliver training programs that improve employee skills and performance across the organization.

The position requires 2 years of experience delivering training, solid knowledge of LMS, and proficiency with Microsoft Office; collaboration with SMEs and scheduling experience is essential to maximize impact.