Learning & Development Associate Specialist

CareFirst BlueCross BlueShield; Baltimore (MD); Hybrid; USD 54,000 - 108,000; Full time

Job summary

CareFirst BlueCross BlueShield in Baltimore, MD, seeks a Learning & Development Associate Specialist for a hybrid role to design and deliver training programs that improve employee skills and performance across the organization.

The position requires 2 years of experience delivering training, solid knowledge of LMS, and proficiency with Microsoft Office; collaboration with SMEs and scheduling experience is essential to maximize impact.

Qualifications

• Knowledge of adult learning delivery methods and principles.
• Knowledge and understanding of learning management systems (LMS).
• Ability to troubleshoot and use video editing software.
• Proficient in Microsoft Office applications.
• Ability to conduct thorough research to uncover insights.
• Ability to analyze, organize and prioritize work while meeting multiple deadlines.
• Skill in talking to others to convey information effectively.
• Ability to maintain effective interpersonal relationships.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Responsibilities

• Facilitates both virtual instructor-led & instructor-led training that reflects adult learning ideas to build capabilities and drive behavioral change and engage learners.
• Utilizes business trends and post-learning evaluation to improve training content and delivery.
• Contributes to the development and maintenance of training materials.
• Partners with coordinators to maintain scheduling of training courses.

Skills

Adult learning

LMS

Video editing

Microsoft Office

Research skills

Time management

Communication

Interpersonal skills

Customer service

Education

Bachelor's Degree

Tools

Video editing software

Office Suite

Job description

Learning & Development Associate Specialist - (Hybrid)

Job ID: 22408

Job Function: Human Resources

Location: Baltimore, MD, United States

Campus: Baltimore, MD

Career Band: BDA

Status: Full-Time

Resp & Qualifications

PURPOSE

Facilitates training programs to ensure that employees are equipped with the right skills, knowledge/abilities to perform their assigned tasks, strengthen current skills, and acquire new skills to meet current and future business demands. Both virtual Instructor-led and Instructor-led training programs are delivered to maximize reach and impact on the organization.

ESSENTIAL FUNCTIONS

• Facilitates both virtual instructor-led & instructor-led training that reflects adult learning ideas to build capabilities and drive behavioral change and engage learners.
• Utilizes business trends and post-learning evaluation to improve training content and delivery.
• Contributes to the development and maintenance of training materials.
• Partners with coordinators to maintain scheduling of training courses.

SUPERVISORY RESPONSIBILITY

Position does not have direct reports but is expected to assist in guiding and mentoring less experienced staff. May lead a team of matrixed resources.

QUALIFICATIONS

Education Level

Bachelor's Degree in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Experience

2 years' experience delivering various training, teaching or adult learning modules to large audiences or operational groups.

Knowledge, Skills and Abilities (KSAs)

• Knowledge of adult learning delivery methods and principles.
• Knowledge and understanding of learning management systems (LMS).
• Ability to troubleshoot and use video editing software.
• Proficient in Microsoft Office applications.
• Ability to conduct thorough research to uncover insights.
• Ability to analyze, organize and prioritize work while meeting multiple deadlines.
• Skill in talking to others to convey information effectively.
• Ability to maintain effective interpersonal relationships.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Salary Range

• $54,144 - $107,536

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship