Hybrid Leader, Patient Support & Access Programs

Bausch & Lomb GmbH; Bridgewater Township (NJ); Hybrid; USD 130,000 - 160,000; Full time

Job summary

Bausch + Lomb is seeking a Manager, Patient Support & Services in Bridgewater, NJ. You will lead patient support operations, partner with Marketing, Sales, and Market Access, and drive program excellence across the U.S. Pharmaceuticals portfolio.

The role emphasizes analytics, AI-enabled solutions, and strong cross-functional collaboration to enhance patient access, affordability, adherence, and provider experiences. Hybrid work schedule applies.

Qualifications

• Bachelor's degree required.
• 8+ years of experience working for a pharmaceutical manufacturer or pharmaceutical business partner.
• Experience managing patient support services programs, pharmaceutical marketing, sales operations, or related commercial functions.
• Demonstrated project management experience with the ability to manage multiple priorities and deliver results within established timelines.
• Strong communication, collaboration, and stakeholder management skills.
• Proven ability to work effectively across cross-functional teams, including Market Access, Sales, Marketing, Training, Analytics, Trade, Compliance, and Legal.
• Strong organizational skills with the ability to proactively prioritize business needs and operate independently.

Responsibilities

• Lead day-to-day oversight of patient support service operations and digital pharmacy partnerships, ensuring effective program execution and high-quality service delivery.
• Drive operational excellence through process optimization, issue resolution, and continuous improvement initiatives.
• Monitor program performance, analyze key metrics, and provide recommendations to improve patient access, affordability, adherence, and overall program effectiveness.
• Ensure all patient support activities are conducted in compliance with applicable laws, regulations, industry standards, and company policies.
• Lead cross-functional projects supporting new patient support initiatives, managing project plans, timelines, and successful program launches.
• Partner with Marketing, Field Sales, Sales Training, Market Access, Trade, Analytics, Compliance, Legal, and other stakeholders to support business objectives and enhance program effectiveness.
• Develop and maintain program resources, communications, training materials, and supporting documentation.
• Educate and support internal and external stakeholders on program offerings, processes, and available resources to drive consistent program execution.
• Partner with Information Technology, Data & Analytics, and other teams to implement and optimize digital and AI-enabled solutions that enhance patient and provider experiences.
• Manage relationships with external vendors, specialty pharmacies, digital partners, hubs, and agencies to ensure accountability and achievement of performance expectations.
• Monitor industry trends, competitive programs, and emerging best practices to identify opportunities for innovation and program enhancement.
• Support the development and execution of strategic initiatives that strengthen patient support capabilities and operational effectiveness.

Skills

Project management

Cross-functional collaboration

Communication

Stakeholder management

Organizational skills

Education

Bachelor's degree

Job description

Bausch + Lomb is seeking a Manager, Patient Support & Services in Bridgewater, NJ. You will lead patient support operations, partner with Marketing, Sales, and Market Access, and drive program excellence across the U.S. Pharmaceuticals portfolio.

The role emphasizes analytics, AI-enabled solutions, and strong cross-functional collaboration to enhance patient access, affordability, adherence, and provider experiences. Hybrid work schedule applies.