Manager, Patient Support and Services

Bausch & Lomb GmbH; Bridgewater Township (NJ); Hybride; USD 130 000 - 160 000; Plein temps

Résumé du poste

Bausch + Lomb is seeking a Manager, Patient Support & Services in Bridgewater, NJ. You will lead patient support operations, partner with Marketing, Sales, and Market Access, and drive program excellence across the U.S. Pharmaceuticals portfolio.

The role emphasizes analytics, AI-enabled solutions, and strong cross-functional collaboration to enhance patient access, affordability, adherence, and provider experiences. Hybrid work schedule applies.

Qualifications

• Bachelor's degree required.
• 8+ years of experience working for a pharmaceutical manufacturer or pharmaceutical business partner.
• Experience managing patient support services programs, pharmaceutical marketing, sales operations, or related commercial functions.
• Demonstrated project management experience with the ability to manage multiple priorities and deliver results within established timelines.
• Strong communication, collaboration, and stakeholder management skills.
• Proven ability to work effectively across cross-functional teams, including Market Access, Sales, Marketing, Training, Analytics, Trade, Compliance, and Legal.
• Strong organizational skills with the ability to proactively prioritize business needs and operate independently.

Responsabilités

• Lead day-to-day oversight of patient support service operations and digital pharmacy partnerships, ensuring effective program execution and high-quality service delivery.
• Drive operational excellence through process optimization, issue resolution, and continuous improvement initiatives.
• Monitor program performance, analyze key metrics, and provide recommendations to improve patient access, affordability, adherence, and overall program effectiveness.
• Ensure all patient support activities are conducted in compliance with applicable laws, regulations, industry standards, and company policies.
• Lead cross-functional projects supporting new patient support initiatives, managing project plans, timelines, and successful program launches.
• Partner with Marketing, Field Sales, Sales Training, Market Access, Trade, Analytics, Compliance, Legal, and other stakeholders to support business objectives and enhance program effectiveness.
• Develop and maintain program resources, communications, training materials, and supporting documentation.
• Educate and support internal and external stakeholders on program offerings, processes, and available resources to drive consistent program execution.
• Partner with Information Technology, Data & Analytics, and other teams to implement and optimize digital and AI-enabled solutions that enhance patient and provider experiences.
• Manage relationships with external vendors, specialty pharmacies, digital partners, hubs, and agencies to ensure accountability and achievement of performance expectations.
• Monitor industry trends, competitive programs, and emerging best practices to identify opportunities for innovation and program enhancement.
• Support the development and execution of strategic initiatives that strengthen patient support capabilities and operational effectiveness.

Connaissances

Project management

Cross-functional collaboration

Communication

Stakeholder management

Organizational skills

Formation

Bachelor's degree

Description du poste

Job Posting Title: Manager, Patient Support and Services

Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better.

Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.

Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better.

Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.

Overview

As the Manager, Patient Support & Services (PSS), you will help drive patient access and support programs across the U.S. Pharmaceuticals portfolio. Working closely with teams across Marketing, Sales, Market Access, Training, Analytics, IT, and external partners, you will lead key patient support initiatives, oversee program operations, and drive continuous improvements that enhance the patient and provider experience. This role offers the opportunity to shape innovative patient support solutions, improve access and affordability, and support successful program execution across the organization.

Key Responsibilities

Lead Patient Support Operations & Program Excellence

• Lead day-to-day oversight of patient support service operations and digital pharmacy partnerships, ensuring effective program execution and high-quality service delivery.
• Drive operational excellence through process optimization, issue resolution, and continuous improvement initiatives.
• Monitor program performance, analyze key metrics, and provide recommendations to improve patient access, affordability, adherence, and overall program effectiveness.
• Ensure all patient support activities are conducted in compliance with applicable laws, regulations, industry standards, and company policies.

Drive Strategic Initiatives & Cross-Functional Collaboration

• Lead cross-functional projects supporting new patient support initiatives, managing project plans, timelines, and successful program launches.
• Partner with Marketing, Field Sales, Sales Training, Market Access, Trade, Analytics, Compliance, Legal, and other stakeholders to support business objectives and enhance program effectiveness.
• Develop and maintain program resources, communications, training materials, and supporting documentation.
• Educate and support internal and external stakeholders on program offerings, processes, and available resources to drive consistent program execution.

Advance Forecasting Through Analytics & AI

• Partner with Information Technology, Data & Analytics, and other teams to implement and optimize digital and AI-enabled solutions that enhance patient and provider experiences.
• Manage relationships with external vendors, specialty pharmacies, digital partners, hubs, and agencies to ensure accountability and achievement of performance expectations.
• Monitor industry trends, competitive programs, and emerging best practices to identify opportunities for innovation and program enhancement.
• Support the development and execution of strategic initiatives that strengthen patient support capabilities and operational effectiveness.

Qualifications

Required:

• Bachelor's degree required.
• 8+ years of experience working for a pharmaceutical manufacturer or pharmaceutical business partner.
• Experience managing patient support services programs, pharmaceutical marketing, sales operations, or related commercial functions.
• Demonstrated project management experience with the ability to manage multiple priorities and deliver results within established timelines.
• Strong communication, collaboration, and stakeholder management skills.
• Proven ability to work effectively across cross-functional teams, including Market Access, Sales, Marketing, Training, Analytics, Trade, Compliance, and Legal.
• Strong organizational skills with the ability to proactively prioritize business needs and operate independently.

Preferred:

• Experience managing relationships with specialty pharmacies, patient support vendors, digital health partners, or healthcare service providers.
• Experience supporting patient access, affordability, adherence, or patient engagement initiatives.
• Experience leveraging data, analytics, digital tools, or AI-enabled solutions to improve business processes and program performance.
• Experience working within highly regulated healthcare or pharmaceutical environments.

Note: This role is eligible for our hybrid work schedule allowing for up to 2 days/week of telecommuting from home and 3 days/week in our Bridgewater, NJ corporate office.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

For U.S. locations that require disclosure of compensation, the starting pay for this role is between $130,000.00 and $160,000.00. The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors.

U.S. based employees may be eligible for short-term and/or long-term incentives. They may also be eligible to participate in medical, dental, vision insurance, disability and life insurance, a 401(k) plan and company match, a tuition reimbursement program (select degrees), company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive sick time, floating holidays and paid vacation.

This position may be available in the following location(s): US - Bridgewater, NJ