Manager, Patient Support and Services

Bausch+Lomb; Bridgewater Township (NJ); Hybrid; USD 130.000 - 160.000; Vollzeit

Benefits dieser Stelle

Hybrid work schedule

Bridgewater, NJ office

Zusammenfassung

Bausch + Lomb is seeking a Manager of Patient Support and Services to lead patient access and support programs across the U.S. Pharmaceuticals portfolio.

You will oversee operations, drive continuous improvements, and collaborate with Marketing, Sales, Market Access, Training, Analytics, IT, and external partners to enhance patient and provider experiences. The role emphasizes strategic initiatives, analytics-driven forecasting, and AI-enabled solutions to improve program effectiveness,

Qualifikationen

• Bachelor's degree required.
• 8+ years of experience working for a pharmaceutical manufacturer or pharmaceutical business partner.
• Experience managing patient support services programs, pharmaceutical marketing, sales operations, or related commercial functions.
• Demonstrated project management experience with the ability to manage multiple priorities and deliver results within established timelines.
• Strong communication, collaboration, and stakeholder management skills.
• Proven ability to work effectively across cross-functional teams, including Market Access, Sales, Marketing, Training, Analytics, Trade, Compliance, and Legal.
• Strong organizational skills with the ability to proactively prioritize business needs and operate independently.

Aufgaben

• Lead day-to-day oversight of patient support service operations and digital pharmacy partnerships, ensuring effective program execution and high-quality service delivery.
• Drive operational excellence through process optimization, issue resolution, and continuous improvement initiatives.
• Monitor program performance, analyze key metrics, and provide recommendations to improve patient access, affordability, adherence, and overall program effectiveness.
• Ensure all patient support activities are conducted in compliance with applicable laws, regulations, industry standards, and company policies.
• Lead cross-functional projects supporting new patient support initiatives, managing project plans, timelines, and successful program launches.
• Partner with Marketing, Field Sales, Sales Training, Market Access, Trade, Analytics, Compliance, Legal, and other stakeholders to support business objectives and enhance program effectiveness.
• Develop and maintain program resources, communications, training materials, and supporting documentation.
• Educate and support internal and external stakeholders on program offerings, processes, and available resources to drive consistent program execution.

Ausbildung

Bachelor's degree

8+ years experience in pharma/manufacturer or partner

Project management

Cross-functional collaboration

Communication & stakeholder management

Independent prioritization

Jobbeschreibung

Date: Oct 21, 2026

Location: US-NJ-Bridgewater, US

Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better.

Job Posting Title: Manager, Patient Support and Services

Overview

As the Manager, Patient Support & Services (PSS), you will help drive patient access and support programs across the U.S. Pharmaceuticals portfolio. Working closely with teams across Marketing, Sales, Market Access, Training, Analytics, IT, and external partners, you will lead key patient support initiatives, oversee program operations, and drive continuous improvements that enhance the patient and provider experience. This role offers the opportunity to shape innovative patient support solutions, improve access and affordability, and support successful program execution across the organization.

Key Responsibilities

Lead Patient Support Operations & Program Excellence

• Lead day-to-day oversight of patient support service operations and digital pharmacy partnerships, ensuring effective program execution and high-quality service delivery.
• Drive operational excellence through process optimization, issue resolution, and continuous improvement initiatives.
• Monitor program performance, analyze key metrics, and provide recommendations to improve patient access, affordability, adherence, and overall program effectiveness.
• Ensure all patient support activities are conducted in compliance with applicable laws, regulations, industry standards, and company policies.

Drive Strategic Initiatives & Cross-Functional Collaboration

• Lead cross-functional projects supporting new patient support initiatives, managing project plans, timelines, and successful program launches.
• Partner with Marketing, Field Sales, Sales Training, Market Access, Trade, Analytics, Compliance, Legal, and other stakeholders to support business objectives and enhance program effectiveness.
• Develop and maintain program resources, communications, training materials, and supporting documentation.
• Educate and support internal and external stakeholders on program offerings, processes, and available resources to drive consistent program execution.

Advance Forecasting Through Analytics & AI

• Partner with Information Technology, Data & Analytics, and other teams to implement and optimize digital and AI-enabled solutions that enhance patient and provider experiences.
• Manage relationships with external vendors, specialty pharmacies, digital partners, hubs, and agencies to ensure accountability and achievement of performance expectations.
• Monitor industry trends, competitive programs, and emerging best practices to identify opportunities for innovation and program enhancement.
• Support the development and execution of strategic initiatives that strengthen patient support capabilities and operational effectiveness.

Qualifications

Required:

• Bachelor's degree required.
• 8+ years of experience working for a pharmaceutical manufacturer or pharmaceutical business partner.
• Experience managing patient support services programs, pharmaceutical marketing, sales operations, or related commercial functions.
• Demonstrated project management experience with the ability to manage multiple priorities and deliver results within established timelines.
• Strong communication, collaboration, and stakeholder management skills.
• Proven ability to work effectively across cross-functional teams, including Market Access, Sales, Marketing, Training, Analytics, Trade, Compliance, and Legal.
• Strong organizational skills with the ability to proactively prioritize business needs and operate independently.

Preferred:

• Experience managing relationships with specialty pharmacies, patient support vendors, digital health partners, or healthcare service providers.
• Experience supporting patient access, affordability, adherence, or patient engagement initiatives.
• Experience leveraging data, analytics, digital tools, or AI-enabled solutions to improve business processes and program performance.
• Experience working within highly regulated healthcare or pharmaceutical environments.

Note: This role is eligible for our hybrid work schedule allowing for up to 2 days/week of telecommuting from home and 3 days/week in our Bridgewater, NJ corporate office.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

For U.S. locations that require disclosure of compensation, the starting pay for this role is between $130,000.00 and $160,000.00. The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors.

U.S. based employees may be eligible for short-term and/or long-term incentives. They may also be eligible to participate in medical, dental, vision insurance, disability and life insurance, a 401(k) plan and company match, a tuition reimbursement program (select degrees), company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive sick time, floating holidays and paid vacation.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.