Hybrid Lab Project Manager – Client Services

SGS North America Inc.; Wheat Ridge (CO); Hybrid; USD 70,000 - 100,000; Full time

Job summary

SGS North America Inc. in Wheat Ridge, CO is seeking a Project Manager for the Client Services team. The role acts as client advocate and laboratory liaison, guiding projects from quote to final deliverables and invoicing.

You will build strong relationships with clients and laboratory staff, manage a portfolio of lower-complexity projects, and mentor Project Manager Assistants while ensuring on-time, accurate results.

Qualifications

• Associates' degree or equivalent industry experience in sciences or customer service.
• Bachelor's degree in Environmental Science, Biology, Chemistry, or related field; 2–3 years PM Assistant experience preferred.
• Advanced oral and written communications skills.
• Strong self-initiative and resourcefulness.
• Advanced English language skills.
• Advanced mathematical, reasoning, and computer skills.
• Excellent attention to detail.
• Ability to lift/carry/push up to 25 lbs occasionally.

Responsibilities

• Acts as the main point of contact/client services representative for a dedicated list of clients with lower complexities and/or annual analytical spend.
• Aids the client with all aspects of project setup, including the initial quote, supply order, sample receipt, data reporting, and invoicing.
• Fosters collaborative relationships with the client, laboratory operations, and sales team to support long term, successful relationships between all parties.
• Staff meetings and client meetings are critical to relay information about past, current, and upcoming projects.
• Acts as the client liaison to the laboratory to ensure all aspects of the project are carried out in the best interest of the client and laboratory operations to meet TAT deadline.

Skills

Advanced English

Attention to detail

Critical thinking

Self-initiative

Oral & written comms

Education

Associate's degree or equivalent

Bachelor's degree in Environmental Science, Biology, Chemistry, or related field

Tools

LIMS

Job description

SGS North America Inc. in Wheat Ridge, CO is seeking a Project Manager for the Client Services team. The role acts as client advocate and laboratory liaison, guiding projects from quote to final deliverables and invoicing.

You will build strong relationships with clients and laboratory staff, manage a portfolio of lower-complexity projects, and mentor Project Manager Assistants while ensuring on-time, accurate results.