Customer Planning & Order Orchestration Specialist

Amphenol Communications Solutions; Harrisburg (Dauphin County); On-site; USD 60,000 - 85,000; Full time

Job summary

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, seeks a customer-focused professional to support customer accounts, order management, and planning and purchasing activities. This role coordinates with customers, internal teams, and global manufacturing sites to ensure on-time delivery.

The ideal candidate has 5+ years of experience in customer service or supply chain, strong communication skills, and proficiency with ERP systems such as QAD.

Qualifications

• 5+ years of experience in customer service, supply chain, purchasing, operations, or related business functions.
• Experience managing customer orders, inventory tracking, purchasing activities, or supply chain in fast-paced environments.
• ERP experience preferred; QAD experience is a plus.
• Strong communication and organizational skills; ability to work cross-functionally.

Responsibilities

• Serve as primary point of contact for customer inquiries related to orders, availability, shipment status, lead times, pricing and escalations.
• Coordinate with internal teams to ensure on-time delivery and accurate order processing.
• Support purchasing activities, order planning, inventory tracking, and supply coordination.
• Maintain customer master data and ensure data accuracy across systems.
• Collaborate with Sales, Product Marketing and Operations to resolve issues and improve service levels.

Skills

Customer service

Communication

Detail-oriented

Organizational skills

Problem-solving

Tools

MS Office

QAD ERP

Job description

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, seeks a customer-focused professional to support customer accounts, order management, and planning and purchasing activities. This role coordinates with customers, internal teams, and global manufacturing sites to ensure on-time delivery.

The ideal candidate has 5+ years of experience in customer service or supply chain, strong communication skills, and proficiency with ERP systems such as QAD.