Hybrid Client Service & Order Specialist

KEYENCE Corporation; Itasca (IL); Hybride; USD 52 000 - 76 000; Plein temps

Avantages offerts par ce poste

Bonus target

Medical insurance

Dental insurance

Vision insurance

401K match

PTO ~4 weeks

Résumé du poste

KEYENCE Corporation is seeking a Client Service Specialist at its Itasca, IL location. The role requires precise communication, data entry accuracy, and a sense of urgency to deliver best-in-class service to customers.

You will manage orders, price quotes, and returns, coordinate with product specialists, and ensure timely, accurate follow-through. A bachelor’s degree and proficiency with Microsoft Office are required, along with a hybrid work capability.

Qualifications

• Bachelor’s degree or higher is required.
• Strong communication and organizational skills.
• Proficiency with Excel and Outlook.
• Attention to detail and problem-solving ability.
• Ability to multitask with urgency in a fast-paced environment.
• Friendly, flexible, and collaborative team player.
• Minimum typing speed of 50 WPM.
• Hybrid work capability and reliable high-speed internet.

Responsabilités

• Process purchase orders, price quotations, order statuses, and returns via phone and ticket-based systems.
• Communicate proactively with customers and product specialists to ensure smooth order processing.
• Follow up on requests through completion with accuracy and efficiency.
• Identify and resolve customer inquiries promptly.
• Route incoming calls to the appropriate product specialist or team.
• Adhere to established workflows while suggesting improvements for efficiency.
• Report inefficiencies to enhance customer experience.

Connaissances

Communication

Attention to detail

Problem solving

Multitasking

Team player

Typing 50 WPM

Administrative experience

Formation

Bachelor’s degree or higher

Outils

Microsoft Office

Description du poste

KEYENCE Corporation is seeking a Client Service Specialist at its Itasca, IL location. The role requires precise communication, data entry accuracy, and a sense of urgency to deliver best-in-class service to customers.

You will manage orders, price quotes, and returns, coordinate with product specialists, and ensure timely, accurate follow-through. A bachelor’s degree and proficiency with Microsoft Office are required, along with a hybrid work capability.