Key Account Order & Service Specialist

Finlays Group; Cranston, Northern (RI, KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Finlays Solutions in Cranston, RI seeks a Customer Service Coordinator to manage the full order-to-cash process for its distribution customers. You will be the first point of contact for the purchasing arm, handling purchase orders, confirming details, and ensuring timely, accurate data entry and clear communication with internal teams.

This role requires strong communication, organization, and problem-solving abilities, plus proficiency with Microsoft Office and ERP systems.

Qualifications

• Excellent communication skills (oral and written).
• Strong leadership, planning and analytical abilities.
• Detail oriented with good time management and multitasking.
• Ability to produce clearly organized written documents.
• Proficient in Microsoft Office; experience with ERP systems.

Responsibilities

• Manage the sales order process from start to delivery.
• Gather transaction information from customers to process orders.
• Verify item descriptions, pricing, and shipping details for accuracy.
• Understand customer profiles, pricing, and contract structures.
• Maintain accurate customer data in the ERP system.
• Resolve inquiries related to orders, freight, and claims.
• Collaborate with internal teams to ensure data accuracy.
• Develop and maintain strong client relationships with distributors.
• Communicate with sales teams and customers on order issues.
• Provide supply chain and logistics solutions for orders.

Skills

Communication skills

Leadership

Organizational skills

Analytical thinking

Attention to detail

Time management

Multitasking

Written communication

MS Office (Excel)

Tools

ERP systems

Job description

Finlays Solutions in Cranston, RI seeks a Customer Service Coordinator to manage the full order-to-cash process for its distribution customers. You will be the first point of contact for the purchasing arm, handling purchase orders, confirming details, and ensuring timely, accurate data entry and clear communication with internal teams.

This role requires strong communication, organization, and problem-solving abilities, plus proficiency with Microsoft Office and ERP systems.