Hybrid IT Technician: End-User Support & Device Setup

dlapiper; United States; Hybrid; USD 54,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Job summary

DLA Piper in New York City seeks an IT Support Specialist to provide desk-side assistance, hardware and software support, and on-site and remote service to staff and clients. You will install hardware, image devices, and coordinate with vendors.

This role requires CompTIA A+ or Network+ and at least 2 years of end-user support experience, with strong communication and organizational skills and a willingness to work flexible hours.

Qualifications

• Must have experience and/or knowledge of MS Windows, Office, device configuration, troubleshooting, OS configuration, network printing, and the installation of hardware and software.
• Excellent verbal and written skills. Strong organizational skills.
• Must be self-motivated, detail-oriented, and be able to work quickly and accurately.
• Strong customer service skills and ability to build relationships with business professionals.

Responsibilities

• Installs standard software on firm computers.
• Provides technology support and service to employees and clients (onsite and remote).
• Installation, imaging and setup of hardware to include desktops, laptops, and printers.
• Coordinate with Vendors for repairs and support.

Skills

Windows OS

MS Office

Customer service

Verbal & written communication

Organization

Detail-oriented

Education

High School or GED

Tools

MS Windows

Network printing

Device configuration

Job description

DLA Piper in New York City seeks an IT Support Specialist to provide desk-side assistance, hardware and software support, and on-site and remote service to staff and clients. You will install hardware, image devices, and coordinate with vendors.

This role requires CompTIA A+ or Network+ and at least 2 years of end-user support experience, with strong communication and organizational skills and a willingness to work flexible hours.