Hybrid IT Systems Analyst - On-Site & Remote Support

Arq, Inc.; Louisiana; Hybrid; USD 70,000 - 95,000; Full time

Job summary

Arq IT Systems Analyst role supports Coushatta, Natchitoches, Corbin, and Denver locations, onsite and remote. You will manage desktop, server, network, cloud, and endpoint support, including Microsoft 365, AD, and Entra ID administration, plus scripting and security governance.

You will collaborate with staff, mentor junior IT personnel, and drive smaller projects with strong documentation and customer-service focus.

Qualifications

• Strong written and verbal communication across technical and non-technical staff.
• Experience provisioning and supporting Microsoft 365, AD, and Entra ID.
• Proficient in Windows Server, virtualization, backups, and monitoring.

Responsibilities

• Diagnose and resolve complex incidents across desktop, server, and network components.
• Administer Microsoft 365, Active Directory, and Entra ID functions including access and device management.
• Lead smaller IT projects with planning, testing, implementation, and stakeholder communication.

Skills

Communication skills

Customer service focus

Independent judgment

Project coordination

Documentation discipline

Mentoring

Adaptability

Technical troubleshooting

Education

High school diploma or equivalent

Associate's or Bachelor's degree in Information Systems, CS, Networking

Tools

Microsoft 365 administration

Active Directory administration

Microsoft Entra ID

Windows Server

PowerShell scripting

Endpoint management

Cybersecurity controls

Job description

Arq IT Systems Analyst role supports Coushatta, Natchitoches, Corbin, and Denver locations, onsite and remote. You will manage desktop, server, network, cloud, and endpoint support, including Microsoft 365, AD, and Entra ID administration, plus scripting and security governance.

You will collaborate with staff, mentor junior IT personnel, and drive smaller projects with strong documentation and customer-service focus.