Multisite IT Systems Analyst & Automation Lead

ARQ Solutions LLC; Coushatta (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

ARQ Solutions LLC seeks an IT Systems Analyst to provide on-site support at Coushatta/Natchitoches and remote support for Corbin and Denver locations. The role emphasizes advanced desktop, server, networking, cloud, and endpoint support with a strong focus on cybersecurity and governance.

You will lead smaller initiatives, document procedures, and mentor junior staff while ensuring reliable IT services and strong customer support for diverse manufacturing environments.

Qualifications

• 2–5 years of IT support, systems administration, or infrastructure experience preferred.
• Experience troubleshooting multi-site manufacturing environments preferred.
• Strong written and verbal communication for technical and non-technical staff.

Responsibilities

• Diagnose and resolve complex incidents across desktops, servers, printers, network equipment, mobile devices, applications, and connectivity.
• Administer Microsoft 365, Active Directory and Microsoft Entra ID functions including user access and device management.
• Support Windows Server, virtualization, storage, backups, and system monitoring; identify recurring issues and recommend actions.
• Troubleshoot LANs/WANs, switches, firewalls, VPNs and network segments with site IT management and providers.
• Develop and maintain PowerShell scripts or automation to improve efficiency and support quality.
• Own smaller IT projects from planning through testing, implementation, and documentation.

Skills

Windows Admin

Active Directory

PowerShell

Cybersecurity

IT Support

Education

High school diploma

Assoc/Bachelor in IS/CS/Networking

Tools

Microsoft 365

Azure

Intune

Okta

Fortinet

Job description

ARQ Solutions LLC seeks an IT Systems Analyst to provide on-site support at Coushatta/Natchitoches and remote support for Corbin and Denver locations. The role emphasizes advanced desktop, server, networking, cloud, and endpoint support with a strong focus on cybersecurity and governance.

You will lead smaller initiatives, document procedures, and mentor junior staff while ensuring reliable IT services and strong customer support for diverse manufacturing environments.