Hybrid IT Systems Analyst — Healthcare Tech & Support

Allen County Job and Family Services; Louisville (KY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Health and dental after first month

401(k) match

Student loan repayment

Tuition reimbursement

Mental Health Support Program

HSA/FSA

Job summary

The IT Systems Analyst at Trilogy Health Services analyzes, designs, implements, and maintains information systems to meet business needs. You will gather requirements, develop system specifications, perform testing, and provide end-user training and support across corporate software applications.

Role involves system integration, data management, troubleshooting, and collaborating with vendors. Requires 3–5 years of IT experience and a High School/GED or equivalent; certifications are

Qualifications

• Education: High School / GED.
• Experience: 3-5 years

Responsibilities

• Provides advanced application support, training and problem resolution for all corporate software applications.
• Acts as liaison between the software vendors and end-user to update systems and resolve conflicts.
• Represents IT management during campus visits to address any open IT issues or areas of concern.
• Provides Tier 2 and 3 end-user consulting, trouble‑shooting and problem‑solving support for all computer hardware/software supported products.
• Manages ServiceNow ticketing system to ensure closure to open tickets, generate new requests, and route to appropriate team members.
• Interacts with end-users and IT team members in a professional and friendly manner.
• Conducts follow‑up on open calls and/or assists co‑workers in their follow‑up.
• Other duties as assigned.

Education

High School / GED

Job description

The IT Systems Analyst at Trilogy Health Services analyzes, designs, implements, and maintains information systems to meet business needs. You will gather requirements, develop system specifications, perform testing, and provide end-user training and support across corporate software applications.

Role involves system integration, data management, troubleshooting, and collaborating with vendors. Requires 3–5 years of IT experience and a High School/GED or equivalent; certifications are