Healthcare Informatics Training & Programs Analyst

Trilogy Federal; Arlington (VA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Monthly phone and internet stipend

Tuition and training reimbursement

401(k) with employer contributions 100

Job summary

Trilogy Federal seeks an Informatics Program Analyst to support a federal healthcare customer as an embedded member of a Tier 1 SME team. You will apply program and operational analysis to VHA healthcare informatics and Oracle Health/Federal EHR workflows, tracking user-support trends, adoption challenges, and training needs.

The role coordinates site-specific support, advises on end-user resources, and uses data to recommend workflow and adoption improvements in partnership with SMEs, training

Qualifications

• Bachelor's degree in Health Informatics, Healthcare/Business Administration, Data Analytics, Information Systems, or related field.
• At least 5 years of relevant clinical informatics or healthcare IT experience (Veterans Administration healthcare setting preferred).
• Experience evaluating operations or programs using qualitative and quantitative methods, analyzing data, and developing metrics, reports, and decision-support materials.
• Strong analytical, problem-solving, communication, and stakeholder collaboration skills.
• Ability to meet Federal/VA security, privacy, and information-security requirements, obtain a Public Trust clearance, and travel as needed.

Responsibilities

• Analyze healthcare informatics operations, EHR workflows, user feedback, and recurring support or training gaps to identify improvements.
• Embed with Tier 1 SMEs and coordinate site-specific user-support and refresher-training requests with local contacts and training stakeholders.
• Collect, validate, and analyze qualitative and quantitative support, adoption, and program data; develop concise metrics, reports, and status updates.
• Identify recurring user issues and recommend appropriate training, coaching, job aids, communications, or workflow improvements.
• Advise SMEs and training owners on revisions to FAQs, job aids, training materials, and user guidance following system or policy changes.
• Support EHR Go-Live and Post Go-Live activities through issue tracking, program coordination, adoption monitoring, and process analysis.
• Track activities, milestones, risks, and outcomes; evaluate whether support interventions address gaps and communicate recommendations to stakeholders.

Skills

Analytical thinking

Problem-solving

Communication

Stakeholder collaboration

Education

Bachelor's degree in Health Informatics, Healthcare/Business Administration, Data Analytics, Information Systems, or related field

Tools

SAFe/Agile

Job description

Trilogy Federal seeks an Informatics Program Analyst to support a federal healthcare customer as an embedded member of a Tier 1 SME team. You will apply program and operational analysis to VHA healthcare informatics and Oracle Health/Federal EHR workflows, tracking user-support trends, adoption challenges, and training needs.

The role coordinates site-specific support, advises on end-user resources, and uses data to recommend workflow and adoption improvements in partnership with SMEs, training