IT Support Technician in Stoughton MA

Tempus Unlimited; Stoughton (MA); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

In-person training (2-3 weeks)

On-site Stoughton, MA office

On-call rotation

Hybrid after training

Job summary

Tempus Unlimited is seeking an IT Support Technician to assist multiple departments, improving workflows with new technologies. The role demands 2–5 years in IT support in a user-focused environment and strong knowledge of computing, software, and networking equipment.

Training is in-person for 2–3 weeks; afterward, hybrid work is available. Responsibilities include health checks of LAN/WAN, remote support, on-site troubleshooting, inventory, and project work under the IT Manager.

Qualifications

• Two to five years of IT support/Help Desk experience in a user-oriented environment.
• Strong understanding of personal computing equipment, software applications and networking equipment.
• Active Directory experience required.

Responsibilities

• Installs, tests, and maintains a variety of computing, network hardware and software on LAN/WAN.
• Performs diagnostic tests and repairs hardware at component level.
• Provides remote and onsite support to users and documents incidents.
• Maintains parts inventory and supports system changes.
• Troubleshoots network performance issues and assists admins as needed.
• Produces support documentation and participates in projects assigned by IT Manager.

Skills

Customer support

Troubleshooting

Documentation

Remote support

Education

Associate degree or equivalent experience

Tools

Active Directory

TCP/IP

DNS

Job description

The IT Support Technician works with various departments to continually improve efficiency and workflows using new technologies. Two to 5 years of IT support/Help Desk experience in a user-oriented environment, a strong understanding of a wide variety of personal computing equipment, computer software applications and networking equipment.

• $25 an hour
• 2 - 3 weeks in person for training
• Stoughton, MA office only
• On call rotation
• Active directory required
• Hybrid after training

Essential Functions

• Installs, tests, and maintains a variety of personal computing, network hardware and software systems on local area network and wide area network connections.
• Performs diagnostic tests, modifies or repairs hardware to the board or component level.
• Works with users to evaluate and solve technical issues, by phone or onsite.
• Establishes and maintains a parts inventory for personal computers, as well as other supplies and computer center-related materials.
• Evaluates existing systems and/or user needs to analyze, design, recommend, and implement system changes.
• Troubleshoots network performance issues.
• Provides remote support for offsite users.
• Maintains a log of completed work using an incident-tracking application.
• Assists and provides back up to System Administrators and Network Administrator
• Produces support documentation.
• Plans, initiates and completes various projects as assigned by the IT Manager, complete all assigned tasks and meet all job-related responsibilities with limited supervision.
• Works with various departments to continually improve efficiency and workflows using new technologies.
• Other duties assigned by the IT Manager as required.

Preferred Experience

• Two to five years of IT support/Help Desk experience in a user-oriented environment.

Required Certificates, Licenses, Registrations, skills, abilities

• Associate degree or equivalent experience.
• Ability to work independently, self-motivator with the ability to plan and initiate.
• Strong understanding of a wide variety of personal computing equipment, computer software applications and networking equipment, experience with TCPIP, DNS, Active Directory.

Work Environment

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

• Must be able to lift 25 pounds
• While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Travel

• Travel is required for this position as needed.

Other Duties

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.