Hybrid IT Support Technician - Remote/Onsite (Topeka)

Sgadental; Topeka (KS); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid Holidays

Health and Vision Insurance

401(k) Retirement Plan

Job summary

Sgadental in Topeka, KS, is seeking an IT Support Technician to assist team members at dental practices with IT-related issues. Ideal candidates will have experience in troubleshooting hardware and software and be proficient in customer service.

This hybrid position requires proximity to Topeka for on-site support and involves tasks such as maintaining technology assets, providing remote support, and ensuring first-call resolution of issues. The role offers benefits like paid holidays, 401(k), and employer-paid health insurance.

Qualifications

• Minimum of 1 year in an IT support organization.
• Experience in hardware, software, and network troubleshooting.
• Strong verbal and written communication skills.

Responsibilities

• Support all SGA dental offices via remote support.
• Track all issues in the support ticketing system.
• Perform general preventative maintenance on the company's IT infrastructure.

Skills

Hardware troubleshooting

Software troubleshooting

Effective communication

Customer service

Education

Experience in IT support

Customer service training

Tools

Windows

Active Directory

Dental practice software

Job description

Sgadental in Topeka, KS, is seeking an IT Support Technician to assist team members at dental practices with IT-related issues. Ideal candidates will have experience in troubleshooting hardware and software and be proficient in customer service.

This hybrid position requires proximity to Topeka for on-site support and involves tasks such as maintaining technology assets, providing remote support, and ensuring first-call resolution of issues. The role offers benefits like paid holidays, 401(k), and employer-paid health insurance.