Hybrid IT Support Technician — Network & Helpdesk

It Is Written, Inc.; Riverside (CA); Hybrid; USD 28,000 - 39,000; Full time

Job summary

It Is Written, Inc. in Riverside, CA seeks a Network Assistant to support Adventist Media Ministries by providing first-level tech support, coordinating the helpdesk, and assisting with network and AV systems.

The role emphasizes patient, courteous communication with staff and volunteers, with a hybrid work setup (two days in office, two days remote). Candidates should have 2+ years in IT and be comfortable with Microsoft tools on PC/Mac.

Qualifications

• 2 years in computer technology with experience in the Microsoft suite and both PC/Mac OS
• Experience supporting business office machines, PCs, printers, scanners, and related devices
• Willingness to learn proprietary systems and assist users in a friendly, courteous manner

Responsibilities

• Provide first-level technical support via phone, Zoom, TeamViewer, in person, or helpdesk system
• Coordinate the helpdesk tasks and act as main email contact with vendors and ministries
• Departmental scheduling, manage bills and contracts, order and install software and hardware
• Document contracts, licensing, billing, and technical support items
• Operate audio/video equipment in meeting rooms
• Install, test, evaluate, and modify networked and personal devices
• Install, configure, and manage LAN/WAN networks
• Run backups and maintain backup logs
• Support Zoom phone system, licensing and operations
• Light building maintenance and other duties as assigned

Skills

Technical support

Customer service

Communication skills

Team coordination

Education

College-level tech courses or equivalent

BA or BS degree preferred

Tools

Zoom

TeamViewer

Helpdesk software

Job description

It Is Written, Inc. in Riverside, CA seeks a Network Assistant to support Adventist Media Ministries by providing first-level tech support, coordinating the helpdesk, and assisting with network and AV systems.

The role emphasizes patient, courteous communication with staff and volunteers, with a hybrid work setup (two days in office, two days remote). Candidates should have 2+ years in IT and be comfortable with Microsoft tools on PC/Mac.