Hybrid IT Support Technician: Customer Care Expert

Segra; Kansas City (MO); Hybrid; USD 27,841 - 28,929; Full time

Benefits offered by this job

Life insurance

401(k) match

Flexible Spending/Health Savings Accounts

Tuition and gym reimbursements

Vacation/PTO, paid holidays, floating holidays

Legal and pet insurance

Job summary

A leading fiber communications company is seeking a Customer Care Support Technician in Kansas City, MO. This full-time role involves providing customer support and technical assistance, with a hybrid work model allowing for three days in the office and two days remote. The ideal candidate will have strong communication skills and a year of IT support experience. Segra offers a competitive salary and a thorough benefits package including life insurance and a 401(k) match.

Qualifications

• 1 year of IT and technical support experience required.
• Ability to propose optimal solutions strategically.
• Empathetic listener and persuasive speaker.

Responsibilities

• Provide customer support and technical assistance across teams.
• Troubleshoot network issues related to various technologies.
• Foster strong customer relationships through effective communication.

Skills

Strong communication skills

Technical troubleshooting

Customer service experience

Analytical thinking

Layer 1 understanding

IP telephony protocols

Network protocols

Ability to work under pressure

Education

Associates Degree in Technical Discipline

Job description

A leading fiber communications company is seeking a Customer Care Support Technician in Kansas City, MO. This full-time role involves providing customer support and technical assistance, with a hybrid work model allowing for three days in the office and two days remote. The ideal candidate will have strong communication skills and a year of IT support experience. Segra offers a competitive salary and a thorough benefits package including life insurance and a 401(k) match.