Hybrid IT Support Specialist - SaaS & Park Ops

Lava Island; Denver (CO); Hybrid; USD 55,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Employee perks

Job summary

Lava Island in Denver is seeking an IT specialist to support the parks and HQ with help desk, desktop, and SaaS administration. You will resolve tickets, configure devices, manage user access, and collaborate with vendors to keep systems running smoothly.

You'll work in a hybrid setup, three days in the Denver office and two flexible days, with a culture built on trust, standards, and accountability and competitive benefits.

Qualifications

• Four or more years in a help desk, desktop support, or IT support role.
• Working knowledge of Microsoft 365 and Microsoft Entra ID.
• Experience working in an IT ticketing platform.
• Strong written and verbal communication.
• Comfortable working independently to support locations without on-site IT staff.
• Ability to pass a background check.

Responsibilities

• Handle support requests through our ticketing platform and resolve to completion.
• Troubleshoot remotely with teams at parks across the country.
• Coordinate with vendors when issues must be escalated.
• Contribute to internal knowledge base.
• Set up and configure laptops and workstations for new team members.
• Manage hardware lifecycle from procurement through retirement.
• Troubleshoot peripherals and basic network issues at the endpoint.
• Administer user accounts and access permissions.
• Serve as first-line contact with software vendors.
• Provide SaaS administration support across our application portfolio (Microsoft 365, Entra ID).
• Contribute to internal documentation and user-facing resources.
• Participate in IT project rollouts across HQ and parks.
• Occasional after-hours support when a park needs it.

Skills

Customer-service mindset

Curious troubleshooter

Clear communicator

Self-directed

Broad shoulders

Steady under pressure

Tools

Microsoft 365

Microsoft Entra ID

IT ticketing platform

Job description

Lava Island in Denver is seeking an IT specialist to support the parks and HQ with help desk, desktop, and SaaS administration. You will resolve tickets, configure devices, manage user access, and collaborate with vendors to keep systems running smoothly.

You'll work in a hybrid setup, three days in the Denver office and two flexible days, with a culture built on trust, standards, and accountability and competitive benefits.