Hybrid IT Support Specialist — Remote Help Desk Pro

Chadwell Supply; Tampa (FL); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401K

Paid time off

Gym access

Employee discount

Job summary

Chadwell Supply in Tampa, FL is seeking an IT Support Technician to maintain the desktop environment, install hardware and software, and provide end-user support. The role offers a hybrid schedule (2 days remote, 3 days in-office) and a competitive hourly pay.

Expect full benefits including medical, dental, vision, life, disability, 401K, and PTO. You will handle service desk tickets, assist with onboarding/offboarding, manage licenses, and support mobile devices and AD groups.

Qualifications

• Must be at least 18 years old.
• Proficient in Microsoft Outlook and Excel.
• Able to work in a high-volume, fast-paced environment.
• High School Diploma or GED required.

Responsibilities

• Provide IT support and resolve end-user issues to satisfaction.
• Monitor and respond to IT Service Desk requests.
• Document Service Desk tickets and close them within SLA.
• Provide remote and in-person support for desktops, laptops, printers, and mobile devices.
• Assist with onboarding/offboarding of users.
• Install, test and configure new workstations and software.

Skills

MS Office Suite

Microsoft Excel

Microsoft Outlook

Problem solving

End user support

Education

High School Diploma or GED

Tools

Active Directory

Printers

IP phones

Job description

Chadwell Supply in Tampa, FL is seeking an IT Support Technician to maintain the desktop environment, install hardware and software, and provide end-user support. The role offers a hybrid schedule (2 days remote, 3 days in-office) and a competitive hourly pay.

Expect full benefits including medical, dental, vision, life, disability, 401K, and PTO. You will handle service desk tickets, assist with onboarding/offboarding, manage licenses, and support mobile devices and AD groups.