Hybrid IT Support Specialist II

Wipfli; Lincolnshire (IL); Hybrid; USD 32,000 - 41,000; Full time

Benefits offered by this job

Health plan options

Dental and vision coverage

401(k) with profit sharing

Job summary

Wipfli seeks a Service Desk Specialist II in Lincolnshire, IL to deliver quality technology support to firm clients with strong customer satisfaction and solid technical expertise. You will handle low to moderate complexity issues while upholding service standards and timeliness.

The role offers a hybrid work arrangement with a minimum of two days per week in the Lincolnshire office and shift hours 10:00 am–7:00 pm CT (or 9:30 am–6:30 pm CT), providing flexibility and collaboration with peers

Qualifications

• High School Diploma or equivalent combination of education and experience.
• 2+ years of service desk experience.
• Strong customer service background and problem-solving skills.
• Experience supporting computer systems, hardware, and software including Windows OS and Microsoft Office products.
• Hardware maintenance, troubleshooting, and repair skills.
• Available to work shift hours of 10:00 am – 7:00 pm CT or 9:30 am – 6:30 pm CT.

Responsibilities

• Provide excellent customer service support to clients for Wipfli-supported hardware and software issues of low to moderate complexity
• Resolve issues in accordance with Service Desk procedures
• Develop and maintain general knowledge of major client systems including support policies and procedures
• Assist other specialists or support staff through system knowledge transfer and training
• Research and respond to escalated issues and elevate further as applicable

Skills

2+ years service desk

Customer service

Windows OS

Microsoft Office

Troubleshooting

Shift hours

Education

High School Diploma

Associate degree in Information Technology

Tools

Windows OS

Office 365

Azure

Intune

Job description

Wipfli seeks a Service Desk Specialist II in Lincolnshire, IL to deliver quality technology support to firm clients with strong customer satisfaction and solid technical expertise. You will handle low to moderate complexity issues while upholding service standards and timeliness.

The role offers a hybrid work arrangement with a minimum of two days per week in the Lincolnshire office and shift hours 10:00 am–7:00 pm CT (or 9:30 am–6:30 pm CT), providing flexibility and collaboration with peers