IT Service Desk Specialist II — Hybrid/Onsite Support

Wipfli; Naperville (IL); Hybrid; USD 32,000 - 41,000; Full time

Benefits offered by this job

8 health plan options

Dental and vision coverage

HSA enrollment

401(k) with profit share

Flexible time off

Job summary

The Service Desk Specialist II role at Wipfli in Naperville, IL, focuses on delivering high-quality technology support with strong customer satisfaction. You will handle low-to-moderate complexity issues, maintain knowledge of client systems, and help teammates through training and knowledge sharing.

The position offers a flexible work arrangement — 100% in-person or hybrid with at least two days in the Naperville office — and shift hours from 10:00 am to 7:00 pm CT or 9:30 am to 6:30 pm CT.

Qualifications

• 2+ years of service desk experience.
• Strong customer service background and problem-solving skills.
• Experience supporting Windows OS and Microsoft Office products.
• Available to work shift hours 10:00 am–7:00 pm CT or 9:30 am–6:30 pm CT.

Responsibilities

• Provide excellent customer service support to clients for hardware and software issues of low to moderate complexity.
• Resolve issues in accordance with Service Desk procedures.
• Develop and maintain general knowledge of major client systems including support policies and procedures.
• Assist other specialists or support staff through knowledge transfer and training.
• Research and respond to escalated issues and escalate further as applicable.

Skills

Service desk experience

Customer service

Windows OS

Microsoft Office

Hardware troubleshooting

Shift availability

Education

High School Diploma

Associates Degree in Information Technology

Tools

Office 365

Azure

Intune

Job description

The Service Desk Specialist II role at Wipfli in Naperville, IL, focuses on delivering high-quality technology support with strong customer satisfaction. You will handle low-to-moderate complexity issues, maintain knowledge of client systems, and help teammates through training and knowledge sharing.

The position offers a flexible work arrangement — 100% in-person or hybrid with at least two days in the Naperville office — and shift hours from 10:00 am to 7:00 pm CT or 9:30 am to 6:30 pm CT.