Service Desk Specialist II

Wipfli; Milwaukee (WI); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Wipfli is seeking a Service Desk Specialist II to deliver high-quality technology support to firm clients, ensuring customer satisfaction and timely resolution. The role offers hybrid or 100% in-person work with a Milwaukee-based office, and requires 2+ years of service desk experience and strong customer service skills.

Shift hours are 10:00 am–7:00 pm CT or 9:30 am–6:30 pm CT, with in-person or hybrid arrangements.

Qualifications

• High School Diploma or an equivalent combination of education and experience.
• 2+ years of service desk experience.
• Strong customer service background and demonstrated problem-solving skills.
• Experience supporting computer systems, hardware, and software including Windows OS and Microsoft Office products.
• Hardware maintenance, troubleshooting, and repair skills.
• Available to work shift hours of 10:00 am – 7:00 pm CT or 9:30 am – 6:30 pm CT.

Responsibilities

• Provide excellent customer service support to clients for Wipfli-supported hardware and software issues of low to moderate complexity.
• Resolve issues in accordance with Service Desk procedures.
• Develop and maintain general knowledge of major client systems including support policies and procedures.
• Assist other specialists or support staff through system knowledge transfer and training.
• Research and respond to escalated issues and escalated further as applicable.

Skills

Customer service

Problem solving

Windows OS

Microsoft Office

Communication

Education

High School Diploma

Associates Degree in Information Technology

Tools

Office 365

Azure

Intune

Job description

Overview

At Wipfli, people count.

At Wipfli, our people are core to everything we do—the catalyst behind our ability to create exceptional impact and extraordinary results.

We believe in flexibility. We focus on relationships. We encourage each individual to follow their own path.

People truly matter and they feel it. For those looking to make a difference and find a professional home, Wipfli offers a career-defining opportunity.

Requisition Number: 2026-8492

Job Summary

The Service Desk Specialist II provides quality technology support to firm clients with a high degree of customer satisfaction, technical expertise, and timeliness.

The Service Desk Specialist II will work shift hours of 10:00 am – 7:00 pm CT or 9:30 am – 6:30 pm CT. The Specialist II can work 100% in-person or in a hybrid arrangement with a minimum of 2 days/week in person in the Milwaukee office.

Responsibilities

Responsibilities:

• Provide excellent customer service support to clients for Wipfli-supported hardware and software issues of low to moderate complexity
• Resolve issues in accordance with Service Desk procedures
• Develop and maintain general knowledge of major client systems including support policies and procedures
• Assist other specialists or support staff through system knowledge transfer and training
• Research and respond to escalated issues and escalated further as applicable

Knowledge, Skills and Abilities

Required Qualifications:

• High School Diploma or an equivalent combination of education and experience
• 2+ years of service desk experience
• Strong customer service background and demonstrated problem-solving skills
• Experience supporting computer systems, hardware, and software including Windows Operating System and Microsoft Office products
• Hardware maintenance, troubleshooting, and repair skills
• Available to work shift hours of 10:00 am – 7:00 pm CT or 9:30 am – 6:30 pm CT

Preferred Qualifications:

• Associates Degree in Information Technology
• Prior working experience in a managed services, outsourced IT, or consulting environment
• Technical proficiency in relevant operating systems and applications such as Office 365, Azure, Intune, etc.
• Understanding of ITIL concepts
• Familiarity with government controls and regulations relevant to technology environments

Additional Details

Additional Details:

Wipfli is an equal opportunity/affirmative action employer. All candidates will receive consideration for employment without regards to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identify, veteran status, disability, or any other characteristics protected by federal, state, or local laws.

Wipfli is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or participate in our recruiting process, please send us an email at [e-mail]

"Wipfli" is the brand name under which Wipfli LLP and Wipfli Advisory LLC and its respective subsidiary entities provide professional services. Wipfli LLP and Wipfli Advisory LLC (and its respective subsidiary entities) practice in an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable law, regulations, and professional standards. Wipfli LLP is a licensed independent CPA firm that provides attest services to its clients, and Wipfli Advisory LLC provides tax and business consulting services to its clients. Wipfli Advisory LLC and its subsidiary entities are not licensed CPA firms.