Hybrid IT Support Specialist I — Defense Tech

Paligen Tech; Clearwater (FL); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental and vision plans

401k with company matching

Paid time off

Holidays

Job summary

Paligen Technologies is seeking an IT Support Specialist I to join our Clearwater team. The role focuses on frontline technical support for staff, troubleshooting hardware, software, and network issues while maintaining high service levels.

The position requires foundational IT knowledge, Windows 10/11 and Microsoft 365 proficiency, and familiarity with AD/Entra ID. CAD/PLM tools familiarity is a plus; security and compliance are emphasized in daily work.

Qualifications

• Associate or Bachelor’s degree in Information Technology, Computer Science, or related field; or 0–3 years of hands-on desktop support / IT helpdesk experience.
• Proficient with Windows 10/11 operating systems and standard enterprise office applications (Microsoft 365)
• Fundamental understanding of networking concepts
• Experience with Active Directory, Microsoft Entra ID (Azure AD), and account administration.
• Familiarity with engineering CAD/PLM applications (PTC Creo, Windchill, SolidWorks) is a strong plus.
• Citizenship & Security Requirements: U.S. Citizen with ability to obtain security clearance.

Responsibilities

• Frontline Technical Support: triage, document, and resolve helpdesk tickets and requests for hardware, software, and connectivity issues.
• Hardware Lifecycle Management: configure, provision, image, deploy, update, and decommission end-user devices.
• Identity & Access Administration: manage user accounts, groups, permissions in Microsoft 365, Azure AD, and on-prem AD; handle MFA.
• Network & Application Support: troubleshoot network/Wi-Fi and assist with VPN access and design tools.
• Cybersecurity & Compliance: maintain endpoint security per NIST SP 800-171 and CMMC, ensure patching.

Skills

Windows 10/11

Microsoft 365

Networking concepts

Active Directory / Entra ID

IT security basics / cybersecurity

Education

Associate or Bachelor’s degree in IT / CS or related field

Tools

PTC Creo

Windchill

SolidWorks

Job description

Paligen Technologies is seeking an IT Support Specialist I to join our Clearwater team. The role focuses on frontline technical support for staff, troubleshooting hardware, software, and network issues while maintaining high service levels.

The position requires foundational IT knowledge, Windows 10/11 and Microsoft 365 proficiency, and familiarity with AD/Entra ID. CAD/PLM tools familiarity is a plus; security and compliance are emphasized in daily work.