IT Help Desk Specialist

Design West Technologies, Inc.; Tustin (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Design West Technologies Inc. in Tustin, CA seeks an IT Help Desk Specialist to provide frontline technical support for a Windows-based environment.

You will work alongside the Systems Administrator and Cybersecurity teams to assist employees with devices, accounts, printers, and applications in a regulated defense context. The role emphasizes strong troubleshooting, clear communication, and meticulous documentation, with on-site work and occasional after-hours support to maintain security

Qualifications

• Two or more years of IT support or help desk experience.
• Experience supporting Windows 11 in a business setting.
• Working knowledge of Active Directory, Microsoft Entra ID, Microsoft 365, and endpoint-management tools.
• Experience troubleshooting hardware, software, printers, user accounts, and basic network connectivity.
• Must be capable of obtaining and maintaining a U.S. Security Clearance.
• Ability to work independently and as part of an IT/cybersecurity team.
• On-site work requirement with on-call/after-hours support when needed.
• Ability to lift, carry, and install equipment up to 40 pounds.
• Practical experience can substitute formal education.

Responsibilities

• Provide in-person technical support for Windows 11 desktops, laptops, software, printers, peripherals, and other equipment.
• Troubleshoot hardware, software, network connectivity, authentication, printing, and access issues.
• Configure, deploy, replace, move, and maintain desktop computers, monitors, printers, and related hardware.
• Create, modify, and disable employee accounts during onboarding, role changes, and offboarding.
• Manage user access through Active Directory, Microsoft Entra ID, Microsoft 365 GCC High, and Microsoft Intune.
• Assist users with password resets, multifactor authentication, account lockouts, email, Office apps, and shared resources.
• Set up and manage printer accounts, access, drivers, queues, and configurations.
• Maintain records of assigned computers, software, peripherals, and IT assets.
• Follow cybersecurity, access-control, change-management, and approval procedures.
• Assist with workstation patching, endpoint management, software deployments, audits, and IT projects.
• Escalate advanced issues to the appropriate team member.
• Participate in on-call rotation and occasional after-hours/weekend support.

Skills

IT support

Windows 11

Active Directory

Entra ID

Microsoft 365

On-site support

Tools

Active Directory

Microsoft Entra ID

Microsoft 365 GCC High

Microsoft Intune

Job description

For more than three decades, Design West Technologies Inc. has served as a trusted partner to the Department of War (DoW), delivering mission-critical design engineering and rugged manufacturing solutions that protect our nation's warfighters. As we enter our next chapter, we are blending our deep-rooted defense heritage with a start-up culture designed to take advantage of the current DoD landscape. Operating out of our advanced facility in Tustin, CA, we are seeking a dynamic IT Help Desk Specialist to provide technical support across our Windows-based environment.

This position will work closely with our Systems Administrator and Cybersecurity team member to support employees, computers, applications, accounts, printers, and other IT resources. The ideal candidate has strong troubleshooting skills, communicates clearly, documents their work, and understands the importance of security in a regulated defense environment.

KEY RESPONSIBILITIES:

• Provide in-person technical support for Windows 11 desktops, laptops, software, printers, peripherals, and other business equipment.
• Troubleshoot hardware, software, network connectivity, authentication, printing, and access-related issues.
• Configure, deploy, replace, move, and maintain desktop computers, monitors, printers, and related hardware.
• Create, modify, and disable employee accounts during onboarding, role changes, and offboarding.
• Manage user access through Active Directory, Microsoft Entra ID, Microsoft 365 GCC High, and Microsoft Intune.
• Assist users with password resets, multifactor authentication, account lockouts, email, Microsoft Office applications, and shared resources.
• Set up and manage printer accounts, printer access, drivers, queues, and related configurations.
• Maintain accurate records of assigned computers, software, peripherals, and other IT assets.
• Follow cybersecurity, access-control, change-management, and approval procedures.
• Assist with workstation patching, endpoint management, software deployments, equipment refreshes, audits, and IT projects.
• Escalate advanced infrastructure, networking, or cybersecurity issues to the appropriate team member.
• Participate in an on-call rotation and provide occasional after-hours or weekend support.

REQUIRED SKILLS/TRAININGS:

• Two or more years of experience in IT support, desktop support, help desk, or a related position.
• Experience supporting Windows 11 computers in a business environment.
• Working knowledge of Active Directory, Microsoft Entra ID, Microsoft 365, and endpoint-management tools.
• Experience troubleshooting computer hardware, software, printers, user accounts, and basic network connectivity.
• Must be capable of obtaining and maintaining a U.S. Security Clearance.
• Ability to work independently and as part of an IT and cybersecurity team.
• Ability to work fully on-site and provide on-call or after-hours support when required.
• Ability to lift, carry, and install equipment weighing up to 40 pounds.
• Relevant practical experience may replace formal education requirements.

Preferred Skills/Training:

• Experience with Microsoft 365 GCC High and Microsoft Intune.
• Experience in defense, aerospace, manufacturing, or another regulated environment.
• Familiarity with CMMC, NIST SP 800-171, DFARS, controlled unclassified information, and least-privilege access, and RBAC.
• CompTIA A+, Network+, Security+, Microsoft certifications, or equivalent technical training.
• Basic PowerShell, TCP/IP, DNS, DHCP, VPN, and network troubleshooting knowledge.

Why Join Us?

You'll have the opportunity to make a direct impact by protecting the infrastructure that supports mission-critical defense programs. Working alongside talented engineers and technology professionals, you'll help strengthen our cybersecurity posture, support regulatory compliance, and contribute to innovative solutions that protect those who protect us. EEO employer including veterans & individuals with disabilities.