IT Support Specialist I

Paligen Tech; Clearwater (FL); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental and vision plans

401k with company matching

Paid time off

Holidays

Job summary

Paligen Technologies is seeking an IT Support Specialist I to join our Clearwater team. The role focuses on frontline technical support for staff, troubleshooting hardware, software, and network issues while maintaining high service levels.

The position requires foundational IT knowledge, Windows 10/11 and Microsoft 365 proficiency, and familiarity with AD/Entra ID. CAD/PLM tools familiarity is a plus; security and compliance are emphasized in daily work.

Qualifications

• Associate or Bachelor’s degree in Information Technology, Computer Science, or related field; or 0–3 years of hands-on desktop support / IT helpdesk experience.
• Proficient with Windows 10/11 operating systems and standard enterprise office applications (Microsoft 365)
• Fundamental understanding of networking concepts
• Experience with Active Directory, Microsoft Entra ID (Azure AD), and account administration.
• Familiarity with engineering CAD/PLM applications (PTC Creo, Windchill, SolidWorks) is a strong plus.
• Citizenship & Security Requirements: U.S. Citizen with ability to obtain security clearance.

Responsibilities

• Frontline Technical Support: triage, document, and resolve helpdesk tickets and requests for hardware, software, and connectivity issues.
• Hardware Lifecycle Management: configure, provision, image, deploy, update, and decommission end-user devices.
• Identity & Access Administration: manage user accounts, groups, permissions in Microsoft 365, Azure AD, and on-prem AD; handle MFA.
• Network & Application Support: troubleshoot network/Wi-Fi and assist with VPN access and design tools.
• Cybersecurity & Compliance: maintain endpoint security per NIST SP 800-171 and CMMC, ensure patching.

Skills

Windows 10/11

Microsoft 365

Networking concepts

Active Directory / Entra ID

IT security basics / cybersecurity

Education

Associate or Bachelor’s degree in IT / CS or related field

Tools

PTC Creo

Windchill

SolidWorks

Job description

At Paligen Technologies, our drive for success is strengthened knowing each of us supports the U.S. warfighter and modernizes the U.S. defense industrial base.

We support each team member with a comprehensive benefits package that fosters growth and well-being.

• Medical, dental and vision plans
• 401k with company matching
• Paid time off
• Holidays

01. Our Vision

To transform industry through innovation in manufacturing and engineering solutions.

Open Positions

Position:IT Support Specialist I

Location: Clearwater, FL

Job Id:323

# of Openings:0

Position Title: IT Support Specialist I

Job Title:IT Support Specialist I

Job Family: Information Technology

Company Name: McCormick Stevenson

Location: Clearwater, FL (Hybrid) McCormick Stevenson, a s

Position Title: IT Support Specialist I Job Title:IT Support Specialist I Job Family: Information Technology Company Name: McCormick Stevenson Location: Clearwater, FL (Hybrid) McCormick Stevenson, a s ubsidiary of Paligen Technologies, is a premier mechanical engineering design and services firm headquartered in Clearwater, Florida. Specializing in the defense, aerospace, and commercial industries, our team delivers robust engineering, system design, analysis, and prototyping services. We pride ourselves on engineering excellence, agility, and maintaining rigorous quality and cybersecurity standards in support of national security and defense programs.

The IT Support Specialist I serves as the frontline technical support resource for McCormick Stevenson personnel. This role is responsible for diagnosing, troubleshooting, and resolving hardware, software, network, and application issues, while ensuring exceptional customer service and compliance with defense industry cybersecurity baselines.

Responsibilities:

• Frontline Technical Support: Provide primary technical assistance to staff by promptly triaging, documenting, and resolving helpdesk tickets, phone inquiries, and in-person requests for computer hardware, software, peripheral, and connectivity issues.
• Hardware Lifecycle Management: Manage the end-to-end lifecycle of IT equipment, including configuring, provisioning, imaging, deploying, updating, and securely decommissioning end-user workstations, laptops, monitors, and mobile devices.
• Identity & Access Administration: Administer user accounts, groups, and permissions across Microsoft 365, Azure Active Directory, and on-premises Active Directory; manage secure onboarding, role transitions, offboarding, password resets, and multi-factor authentication (MFA).
• Network & Application Support: Troubleshoot client-side network and Wi-Fi connectivity, assist with secure remote VPN access, and support standard business productivity tools as well as specialized engineering design applications (e.g., PTC Creo, Windchill, SolidWorks).
• Cybersecurity & Compliance: Maintain endpoint security posture in alignment with defense cybersecurity standards (including NIST SP 800-171 and CMMC requirements), verifying antivirus/EDR operation, disk encryption (BitLocker), least-privilege access, and prompt security patching.

Qualifications:

• Associate or Bachelor’s degree in Information Technology, Computer Science, or related field; or 0–3 years of hands-on desktop support / IT helpdesk experience.
• Proficient with Windows 10/11 operating systems and standard enterprise office applications (Microsoft 365)
• Fundamental understanding of networking concepts
• Experience with Active Directory, Microsoft Entra ID (Azure AD), and account administration.
• Familiarity with engineering CAD/PLM applications (PTC Creo, Windchill, SolidWorks) is a strong plus.
• Citizenship & Security Requirements: Due to the nature of our defense contracts and compliance with International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR), candidates must be a U.S. Citizen with the ability to obtain security clearance.

Other Requirements:

• Travel:None
• Work Environment: Office work environment
• Background Investigation/Drug Screen/US Person: Required

Paligen Technologies is an Equal Opportunity Employer. We value the unique skills and capabilities that our team members bring to our mission. We make all hiring and employment decisions based solely on individual qualifications, merit, and business needs. We strictly prohibit discrimination, ensuring a fair and objective selection process for all applicants.

We are proud to be an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status in accordance with applicable law.