Hybrid IT Support Specialist — Denver

Kuka Systems GMBH Branch Office Paris; Broomfield (CO); Hybrid; USD 55,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Tuition reimbursement

401(k) matching (up to 8%)

Disability insurance

Job summary

Swisslog Healthcare in Denver, CO is hiring a hybrid IT/helpdesk support technician to guide Swisslog customers and employees through issues via phone, email, chat, and remote tools. You will document cases, escalate when needed, and coordinate with other departments to resolve problems.

The role requires at least 2 years in customer service or technical support, knowledge of SQL, Windows, and networking, and the ability to read schematics.

Qualifications

• Minimum 2 years of customer service experience in a technical field.
• IT/helpdesk background with knowledge of SQL, Windows, and networking is a plus.
• Ability to read blueprints, schematics, and wiring diagrams to extract technical information.
• Strong verbal and written communication skills and customer-focused mindset.

Responsibilities

• Provide first-line support to customers and employees via phone, email, chat, and other channels.
• Escalate complex issues to appropriate Swisslog departments and track progress.
• Document and report case updates in Salesforce/SAP as applicable.
• Assist with parts orders, returns, and information requests about systems.
• Generate Field Service dispatch requests when required and maintain case status.

Skills

Customer service

Technical support

Communication skills

IT helpdesk

Education

AS/AS in Electronic Engineering Technology

Tools

SQL

Windows

Networking

Schematic reading

Job description

Swisslog Healthcare in Denver, CO is hiring a hybrid IT/helpdesk support technician to guide Swisslog customers and employees through issues via phone, email, chat, and remote tools. You will document cases, escalate when needed, and coordinate with other departments to resolve problems.

The role requires at least 2 years in customer service or technical support, knowledge of SQL, Windows, and networking, and the ability to read schematics.