Hybrid IT Help Desk Technician

THE LAKES COMMUNITY HEALTH CENTER INC; United States; Hybrid; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical and dental insurance

PTO, holidays and leave

4% employer 403(b) match

Vision Insurance

Tuition reimbursement

Job summary

NorthLakes Community Clinic is seeking an IT Help Desk Technician to provide computer, network, and software support for staff across the clinic. The role involves handling tickets, troubleshooting hardware and software, and assisting with Epic and Dentrix applications.

The position requires a High School diploma and at least 1 year of IT helpdesk experience; A+ or Microsoft Office Specialist is preferred. Residency within NorthLakes service area is required.

Qualifications

• Minimum education: High School Diploma or equivalent.
• 1 year of related IT helpdesk experience preferred.
• A+ Certification and/or Microsoft Office Specialist preferred.

Responsibilities

• Answer help desk calls and log tickets in the system.
• Troubleshoot IT systems and hardware for staff issues.
• Support EPIC, Dentrix, and Microsoft products as needed.
• Document tickets and support steps in the help desk system.

Skills

Help desk support

Windows troubleshooting

TCP/IP networking

Customer service

Education

High School Diploma or equivalent

Tools

EPIC

Dentrix

Microsoft Office

VOIP systems

WIFI infrastructure

Job description

NorthLakes Community Clinic is seeking an IT Help Desk Technician to provide computer, network, and software support for staff across the clinic. The role involves handling tickets, troubleshooting hardware and software, and assisting with Epic and Dentrix applications.

The position requires a High School diploma and at least 1 year of IT helpdesk experience; A+ or Microsoft Office Specialist is preferred. Residency within NorthLakes service area is required.