IT Support Specialist: Help Desk & Problem Solver

V T CORPORATE RESOURCE CTR; Blacksburg (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

V T CORPORATE RESOURCE CTR in Blacksburg, Virginia, is seeking an IT Support Agent to work in a call center. Responsibilities include resolving computer user issues and maintaining stakeholder satisfaction through effective communication. Candidates should have experience in handling service requests using a computerized ticketing system.

This role is essential for ensuring smooth operations and support for students, staff, faculty, and community members.

Qualifications

• Experience in a call center environment is preferred.
• Ability to communicate effectively with various stakeholders.
• Proficient in using computerized ticketing systems.

Responsibilities

• Resolve computer user problems via phone or electronic means.
• Determine needed services and enter information in ticketing system.
• Maintain stakeholder satisfaction as a top priority.

Job description

V T CORPORATE RESOURCE CTR in Blacksburg, Virginia, is seeking an IT Support Agent to work in a call center. Responsibilities include resolving computer user issues and maintaining stakeholder satisfaction through effective communication. Candidates should have experience in handling service requests using a computerized ticketing system.

This role is essential for ensuring smooth operations and support for students, staff, faculty, and community members.