Automotive IT Support Specialist — Dealership Operations

McGavock Nissan Lubbock; Lubbock (TX); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Paid Time-off

Employee vehicle purchase program

Performance / longevity bonuses

Job training and career advancement

Job summary

McGavock Auto Group seeks an Automotive IT Support Specialist to provide on-site and remote support for employees across dealership locations in Lubbock, TX. You will diagnose Windows and network issues, deploy devices, and assist with Microsoft 365 access and security.

The role emphasizes maintaining IT standards, thorough documentation, and collaboration with the IT team on projects and site moves. Growth opportunities exist within a supportive team.

Qualifications

• Two+ years of hands-on IT support or help desk experience.
• Strong knowledge of Windows PCs, Microsoft 365, Outlook, printers, and basic networking.
• Experience with device setup, software deployment, and user account support.

Responsibilities

• Provide in-person and remote IT support across dealership locations.
• Diagnose and resolve Windows PC, printer, and connectivity issues.
• Prepare and maintain IT equipment, devices, and peripherals.
• Support onboarding/offboarding with device setup and access tasks.
• Assist with Microsoft 365 user support (Outlook, Teams, MFA).
• Manage desk phones and mobile devices requests.

Skills

IT support

Windows troubleshooting

Microsoft 365

Customer handling

Multi-site support

Education

CompTIA A+

CompTIA Network+

Microsoft certifications

Tools

Microsoft 365

Entra ID

Active Directory

Ticketing systems

Job description

McGavock Auto Groupis a fast-growing leader in automotive retail, and we are looking to add a qualified Automotive IT Support Specialist — Dealership Operations. McGavock Auto Group is a company that offers a team environment, great benefits and ongoing training and support for its associates. If you are aligned with our values of integrity, transparency, professionalism and teamwork- now might be the time for you to accelerate your career as part of the best company in automotive retail.

In addition to competitive pay, we offer our associates the following benefits:

• Job training and career advancement opportunities
• Health, Dental and Vision Insurance
• Paid Time-off
• Employee vehicle purchase program
• Performance / longevity bonuses

This is a key local support role for someone who enjoys being the person employees can rely on when technology needs attention. The IT Support Specialist will resolve day-to-day technology issues, prepare and support employee devices, assist with user access and phone systems, and keep technology standards consistent across assigned locations.

The role works within established IT standards and procedures, documents work thoroughly, and escalates complex server, network, security, DMS, and enterprise-system issues to the Systems Team Lead and broader IT team.

What You’ll Do

• Provide in-person and remote support for employees across assigned dealership locations.
• Diagnose and resolve common Windows PC, laptop, printer, peripheral, Wi-Fi, software, and connectivity issues.
• Prepare, deploy, replace, and maintain computers, monitors, phones, and other IT equipment.
• Support employees onboarding and offboarding by preparing devices, completing assigned access tasks, and recovering equipment.
• Assist with Microsoft 365 user support, including Outlook, Teams, passwords, MFA, and basic account-access issues.
• Support desk phones, mobile devices, and related phone-system requests.
• Create and maintain clear ticket notes, asset records, inventory records, and basic technical documentation.
• Follow established IT security standards, including access-control, device-handling, and escalation procedures.
• Identify recurring issues and elevate patterns or higher-impact incidents promptly.
• Assist the Systems Team with local projects, site moves, device refreshes, and technology rollouts.

What We’re Looking For

• Two or more years of hands-on IT support, desktop support, help desk, or similar technical experience.
• Strong working knowledge of Windows PCs, Microsoft 365, Outlook, printers, troubleshooting hardware, and user support.
• Experience with device setup, software deployment, account support, and basic networking concepts.
• Comfortable working directly with non-technical users in a fast-paced business environment.
• Organized, dependable, and able to manage multiple requests while communicating clearly.
• Valid driver’s license and ability to travel locally between assigned dealership locations as needed.

Preferred Qualifications

• Experience supporting automotive dealerships, multi-site organizations, or other high-volume operational environments.
• Familiarity with Microsoft, Entra ID, Active Directory, endpoint-management tools, or ticketing systems.
• Experience supporting VoIP phone systems.
• CompTIA A+, Network+, Microsoft, or comparable technical certification.

Growth Opportunity

This position is designed for a strong support professional who wants to build deeper systems-administration skills over time.

McGavock Auto Group is an Equal Employment Opportunity employer.