Hybrid IT Support & Network Admin (Colorado Springs)

Porch Light Health; Colorado Springs (CO); Hybrid; USD 54,000 - 73,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Porch Light Health is seeking a customer-focused Network & IT Support Administrator to join our Information Technology team. This role delivers frontline IT support across multiple clinic locations and helps administer networks, cloud services, and enterprise applications in a secure environment.

The ideal candidate will have strong troubleshooting skills, experience with Windows/ChromeOS, and a dedication to excellent customer service in a healthcare setting.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Information Technology, or related field; equivalent experience will be considered.
• 2+ years of IT support or systems administration experience.
• Strong troubleshooting skills across Windows, ChromeOS, networking, and cloud technologies.
• Experience supporting Google Workspace or Microsoft 365 environments.
• Experience with endpoint deployment and management.
• Excellent customer service, communication, and organizational skills.
• Ability to prioritize multiple requests in a fast-paced healthcare environment.
• Valid driver's license with the ability to travel to clinic locations as needed.

Responsibilities

• Deliver exceptional customer service while supporting staff across multiple clinic and administrative locations.
• Respond to, prioritize, troubleshoot, and resolve technical issues in accordance with established service levels.
• Provide in-person, remote, phone, and virtual support for users.
• Diagnose and resolve hardware, software, networking, printing, mobile device, and peripheral issues.
• Configure, deploy, maintain, and replace workstations, laptops, Chromebooks, tablets, mobile devices, and related equipment.
• Perform user onboarding and offboarding activities including account provisioning, hardware deployment, and access management.
• Educate users on technology best practices and effective use of organizational systems.
• Assist in administering Google Workspace, Microsoft Windows, ChromeOS, and enterprise applications.
• Support local and wide area networks, wireless infrastructure, VPN connectivity, firewalls, switches, and Internet connectivity.
• Assist with administration of cloud-based platforms and Software-as-a-Service (SaaS) applications.
• Monitor system health and proactively identify potential issues.
• Participate in technology deployments, upgrades, and infrastructure projects.
• Follow organizational security policies and healthcare compliance requirements.
• Assist with endpoint security, identity management, multi-factor authentication, and device management.
• Maintain confidentiality of PHI and organizational data.
• Escalate security concerns and assist with incident response activities.
• Document all work performed within the ITSM platform.
• Maintain accurate hardware, software, and asset inventories.
• Develop and maintain technical documentation and knowledge base articles.
• Identify opportunities to improve processes, automation, and customer experience.
• Participate in after-hours support and occasional travel to clinic locations as needed.

Skills

Windows troubleshooting

ChromeOS troubleshooting

Networking

Cloud technologies

Google Workspace

Microsoft 365

Endpoint deployment

Customer service

Organizational skills

Travel

Education

Bachelor's degree in Information Systems/Computer Science or related field

Equivalent experience considered

Tools

Google Workspace

Microsoft 365

Cisco Meraki

VDI

Job description

Porch Light Health is seeking a customer-focused Network & IT Support Administrator to join our Information Technology team. This role delivers frontline IT support across multiple clinic locations and helps administer networks, cloud services, and enterprise applications in a secure environment.

The ideal candidate will have strong troubleshooting skills, experience with Windows/ChromeOS, and a dedication to excellent customer service in a healthcare setting.