Colorado IT Support Engineer - Hybrid, MSP Experience

New Charter Technologies, LLC; Denver, Northern (CO, KY); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

HSA & 401(k) employer contributions

Paid time off

Job summary

Greystone Technology, a New Charter Company, is seeking a Technical Engineer to deliver responsive IT support for Managed Services clients in the Denver area. The role combines remote and on-site work as part of a hybrid environment and requires strong problem-solving and communication skills.

The ideal candidate has 1+ year of IT help desk experience, solid knowledge of Microsoft 365, Active Directory, Windows and networking fundamentals, and a customer-focused approach.

Qualifications

• 1+ years of IT help desk or desktop support experience.
• Experience troubleshooting Microsoft technologies (MS 365, AD, Windows).
• Fundamental networking knowledge (TCP/IP, DNS, DHCP, VPNs).
• Ability to diagnose and resolve end-user issues and perform hardware peripherals support.
• Strong client-service orientation and professional demeanor.

Responsibilities

• Diagnose, troubleshoot, and resolve technical issues for managed clients.
• Manage support tickets and maintain client documentation per processes.
• Respond to requests within SLA with a 30-minute target.
• Travel to local client sites as needed; work toward 6 hrs/day or 30 hrs/week.
• Escalate issues to senior staff when needed.

Skills

Microsoft 365

Active Directory

Windows OS

Networking fundamentals

VPNs

TCP/IP

DNS

DHCP

Customer service

Troubleshooting

Tools

IT ticketing system

Job description

Greystone Technology, a New Charter Company, is seeking a Technical Engineer to deliver responsive IT support for Managed Services clients in the Denver area. The role combines remote and on-site work as part of a hybrid environment and requires strong problem-solving and communication skills.

The ideal candidate has 1+ year of IT help desk experience, solid knowledge of Microsoft 365, Active Directory, Windows and networking fundamentals, and a customer-focused approach.