Hybrid IT Support Intern: Help Desk & Device Mgmt

Hagerty Consulting; Evanston (CO); Hybrid; USD 23,000 - 28,000; Part time

Job summary

Hagerty Consulting, Inc. in Evanston, IL, seeks an IT Support Intern to administer and support software, hardware, and help desk functions. This part-time, hybrid role requires one day on site per week in Evanston.

You are pursuing an undergraduate technical degree with IT experience and familiar with Windows, Office, SharePoint, and MS Teams, plus strong communication. Prior helpdesk experience is a plus.

Qualifications

• Pursuing an undergraduate degree in a technical field (Computer Science, IT, Systems Engineering, MIS, or similar).
• Experience in IT or a technology-related environment (internship, part-time, or academic/work-study).
• Technical familiarity with mobile devices (iOS and Android).
• Effective communication skills, including interacting with professionals and executives to troubleshoot issues.
• Prior helpdesk/service experience.

Responsibilities

• Provide hardware/software support to office and field-level staff.
• Promptly review, respond to, and elevate help desk tickets.
• Administer various software programs.
• Manage the inventory, deployment, maintenance, and disposal of hardware.
• Help drive infrastructure consolidation, cyber security efforts, device management.
• Communicate with the team efficiently and effectively.

Skills

IT support

Helpdesk experience

Effective communication

Mobile devices familiarity

Education

Undergraduate degree (technical field)

Tools

Windows 10/11

Office

SharePoint

MS Teams

Job description

Hagerty Consulting, Inc. in Evanston, IL, seeks an IT Support Intern to administer and support software, hardware, and help desk functions. This part-time, hybrid role requires one day on site per week in Evanston.

You are pursuing an undergraduate technical degree with IT experience and familiar with Windows, Office, SharePoint, and MS Teams, plus strong communication. Prior helpdesk experience is a plus.