IT Support Intern

Hagerty Consulting; Evanston (IL); Hybrid; USD 23,000 - 28,000; Part time

Job summary

Hagerty Consulting, Inc. is seeking an IT Support Intern to administer and support software programs and hardware, and to assist with help desk tasks.

This part-time, hybrid role requires one day per week onsite in Evanston, Illinois, and offers exposure to a growing technology footprint within a mission-driven firm. The ideal candidate is pursuing an undergraduate degree in a technical field, has IT-related experience or internships, and can communicate effectively with staff and executives to

Qualifications

• Pursuing an undergraduate degree in a technical field (CS/IT or MIS).
• Experience in IT or a technology-related environment (internship, part-time, or academic/work-study).
• Familiarity with mobile devices (iOS/Android) and Microsoft platforms (Windows 10/11, Office/SharePoint/MS Teams).
• Strong communication skills for troubleshooting with Hagerty professionals.

Responsibilities

• Provide hardware/software support to staff and field personnel.
• Respond to and escalate help desk tickets.
• Administer software programs used across the company.
• Manage inventory, deployment, maintenance, and disposal of hardware.
• Support infrastructure consolidation and cyber security efforts.

Skills

Mobile devices (iOS/Android)

Windows 10/11, Office, SharePoint, MS

Communication skills

Help desk support

Education

Undergraduate degree in CS/IT or related field

Tools

SharePoint

MS Teams

Office 365

Job description

Hagerty Consulting, Inc. (Hagerty) is the nation's leading emergency management and homeland security consulting firm. Known for its public spirit, innovative thinking, problem-solving, and exceptional people, Hagerty is sought after to work on some of the largest and most complex crisis and emergency management issues. We serve our clients across the nation to enhance their preparedness programs; create more resilient and sustainable communities; provide innovative solutions to enhance their response; and obtain and manage grants and loans to support their recovery.

Position Summary:

The IT Support Intern will administer and support several software programs, support the company’s information technology (IT) hardware, provide help desk support, and help plan and support other efforts related to Hagerty’s growing technology footprint. This is a part-time, hybrid position that will require 1 day a week onsite in Evanston, Illinois.

Responsibilities for the IT Support Intern Include:

• Provide hardware/software support to office and field-level staff.
• Promptly review, respond to, and elevate help desk tickets.
• Administer various software programs.
• Manage the inventory, deployment, maintenance, and disposal of hardware.
• Help drive infrastructure consolidation, cyber security efforts, device management.
• Communicate with the team efficiently and effectively.

Qualifications for the IT Support Intern Include:

• Pursuing an undergraduate degree in a technical field (Computer Science, Information Technology, Systems Engineering, Management Information Systems, Computer Information Systems).
• Experience in IT or a technology-related environment, which can include internship, part-time, or academic/work-study experience.
• Technical familiarity with mobile devices (iOS and Android), Microsoft platforms/products (Windows 10/11, Office, SharePoint, MS Teams).
• Effective communication skills, including interacting with Hagerty professionals and executives on the phone to troubleshoot issues.

Compensation for the IT Support Intern Includes:

• Hourly Range of $17-20. Compensation decisions depend on a wide range of factors, including but not limited to skills, experience and training, licensure and certifications, internal equity, location, travel requirements, and other business and organizational needs.

Hagerty Consulting is an Equal Opportunity Employer. We welcome applications from a wide range of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity/national origin, gender, sexual orientation, gender identity or expression, pregnancy, religion, age, disability, marital status, military status, genetic information, or any other status, characteristic, or condition protected by local, state, or federal law. We promote equal opportunity in all our employment decisions, including but not limited to recruitment, hiring, compensation, training, promotion, demotion, transfer, lay-off and termination, and all other terms and conditions of employment.