Hybrid IT Support Engineer: M365 & Automation

MetLife Legal Plans; Henderson (NV); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Healthcare Insurance

Dental & Vision Insurance

401(k) plan with company contribution

Generous PTO

Identity Theft Protection

MetLife Legal Plans benefit

Disability Insurance

Corporate discounts

Annual bonus eligibility

Holidays

Job summary

MetLife Legal Plans in Henderson, NV seeks an IT Support Engineer to provide day-to-day technical assistance and maintain our Microsoft 365 environment. This hybrid role requires 3 days in the office, 9 am–6 pm PST, Monday through Friday, with a focus on user support, documentation, and SOP creation.

You will handle onboarding/offboarding, asset lifecycle, and collaborate with IT Operations and Security teams to automate workflows and improve service delivery while delivering excellent customer

Qualifications

• Associate’s Degree in Computer Science, Information Technology, or related field; Certifications (CompTIA A+, Microsoft Certified Professional, etc.)
• 2+ years’ IT Support experience, including Service Desk support
• Advanced experience of Microsoft CoPilot and Power Automate platforms, developing automated and user-facing solutions
• Strong proficiency with Windows systems
• Experience with Linux/Mac systems
• Understanding of network concepts, technologies, and troubleshooting methodologies
• Excellent communication skills, both verbal and written
• Ability to multitask and prioritize effectively in a fast-paced environment
• Customer-focused attitude and strong problem-solving skills

Responsibilities

• Day to day administration of MLP’s M365 environment
• Provide technical support to users via phone, Microsoft Teams, email, or in-person
• Troubleshoot hardware and software issues, diagnose problems, and provide effective solutions
• Oversee New Hire Onboarding, employee offboarding, and role changes
• Prepare, deploy, maintain, and lifecycle hardware in the office and given to users
• Maintain an inventory of hardware and software assets at various work locations
• Provide technology training to users on how to use common applications, systems, and services
• Assist with the development, implementation, and deployment of software and system updates
• Create, publish, and maintain knowledge articles and self-help guides
• Collaborate with other IT Operations and Technology Engineering team members to resolve complexissues and complete projects
• Promote innovative solutions to internal clients regarding Microsoft Productivity offerings
• Take ownership of issues and requests through resolution or escalation
• Other duties as assigned

Skills

IT Support

CoPilot

Power Automate

Entra

Intune

Microsoft 365

Windows

Linux

Mac

Troubleshooting

Communication

Onboarding/Offboarding

Education

Associate’s Degree in CS/IT

Bachelor’s degree preferred

Tools

Entra

Intune

Power Automate

Microsoft 365

Job description

MetLife Legal Plans in Henderson, NV seeks an IT Support Engineer to provide day-to-day technical assistance and maintain our Microsoft 365 environment. This hybrid role requires 3 days in the office, 9 am–6 pm PST, Monday through Friday, with a focus on user support, documentation, and SOP creation.

You will handle onboarding/offboarding, asset lifecycle, and collaborate with IT Operations and Security teams to automate workflows and improve service delivery while delivering excellent customer