Hybrid IT Support Analyst — Desktop & Mobile

Bancroft; Cherry Hill Township (NJ); Hybrid; USD 31,000 - 35,000; Full time

Job summary

Bancroft is seeking an IT Support Analyst to join its Corporate team in a hybrid role (3 days in office, 2 days remote after probation). The position supports IT users across Windows, Google Apps, mobile devices, and desktop hardware.

Responsibilities include incident response, ticketing, troubleshooting, and delivering quality user support with strong customer service. Hours are 8:00am-4:30pm, Monday through Friday.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year of experience in a corporate IT environment, providing technical support.
• Experience troubleshooting Windows 11 and supporting mobile devices (iPads, tablets, Chromebooks, cell phones).
• Strong customer service and communication skills with cross-department collaboration.
• Ability to troubleshoot hardware and software, install/configure software, and support peripherals.

Responsibilities

• Provides overall IT support across the organization, handling requests and resolutions.
• Performs problem solving for software/OS applications and hardware systems.
• Documents requests and updates ticketing system with details of problem and resolution.
• Maintains and prioritizes support requests based on urgency and impact.

Job description

Bancroft is seeking an IT Support Analyst to join its Corporate team in a hybrid role (3 days in office, 2 days remote after probation). The position supports IT users across Windows, Google Apps, mobile devices, and desktop hardware.

Responsibilities include incident response, ticketing, troubleshooting, and delivering quality user support with strong customer service. Hours are 8:00am-4:30pm, Monday through Friday.