IT Analyst

California Governor's Office of Business and Economic Development (GO-Biz); Sacramento (CA); Hybrid; USD 59,000 - 105,000; Full time

Job summary

California Governor's Office of Business and Economic Development (GO-Biz) in Sacramento seeks an Information Technology Associate to provide comprehensive technical support and IT services to staff. You will help ensure systems run securely, efficiently, and aligned with GO-Biz goals, handling desktop, server, network, and cloud environments.

The role covers Tier I/II support, ticket management, collaboration with vendors, and occasional travel up to 5%.

Qualifications

• Provide comprehensive technical support and IT services.
• Diagnose and resolve hardware, software, and network issues.
• Collaborate with vendors and cross-functional teams.

Responsibilities

• Install, configure, and maintain IT systems and devices.
• Manage service tickets and Tier I/II support requests.
• Assist in design, testing, and deployment of IT solutions.
• Deliver end-user training and onboarding support.

Skills

IT support

Tier I/II support

Troubleshooting

Network issues

Job description

Job Description And Duties
Under the general direction of the Information Technology Manager I, the Information Technology Associate (IT Associate) is responsible for providing comprehensive technical support and IT services to the staff of the Governor's Office of Business and Economic Development (GO-Biz). This position plays a vital role in the daily operations of the organization by ensuring that technology systems function efficiently, securely, and in alignment with the business needs and strategic goals of GO-Biz.

Job Description And Duties
Under the general direction of the Information Technology Manager I, the Information Technology Associate (IT Associate) is responsible for providing comprehensive technical support and IT services to the staff of the Governor's Office of Business and Economic Development (GO-Biz). This position plays a vital role in the daily operations of the organization by ensuring that technology systems function efficiently, securely, and in alignment with the business needs and strategic goals of GO-Biz.
The IT Associate performs a broad range of journey-level responsibilities involving the analysis, installation, configuration, implementation, maintenance, and support of various information technology systems. These systems may include, but are not limited to, desktop and mobile computing devices, servers, network infrastructure, enterprise applications, cloud-based platforms, cybersecurity tools, and telecommunications systems. All duties are carried out in accordance with departmental policies, industry-standard best practices, and established service-level agreements (SLAs) to ensure timely and effective IT service delivery.
The IT Associate functions as a primary technical resource in diagnosing and resolving complex issues related to hardware, software, network connectivity, and enterprise software solutions. This includes providing Tier I and Tier II support, managing service tickets, and escalating issues when necessary. The incumbent will contribute to the design, testing, and deployment of new IT solutions, with a focus on improving efficiency, reliability, and user experience across the organization.
In addition to day-to-day support, the IT Associate will collaborate with cross-functional teams, external vendors, contractors, and end-users to identify technology needs, implement solutions, and ensure continuous improvement of IT services. This includes participating in project planning sessions, drafting technical documentation, and delivering end-user training or onboarding support as required.
Occasional travel (up to 5%) may be required to support remote or off-site users, attend training sessions, or represent the IT team in meetings and project-related activities at other locations.
Please note that this is a Limited Term position identified by the period listed above and may be extended and/or may become permanent through additional HR and Budget approval at the end of the original Limited Term period.

Working Conditions
Hybrid: This position is eligible for a hybrid telework schedule and requires reporting in-person at Headquarters located in Sacramento four (4) times a week. As a result of the Governor’s executive order, GO-Biz employees will be required to come into the office at least four times a week, projected to be effective July 1, 2026.

Position Details
Job Code #: JC-531338
Position #(s): 373-100-1401-XXX
Working Title: IT Analyst
Classification: INFORMATION TECHNOLOGY ASSOCIATE
$4,935.00 - $6,614.00 A
$5,424.00 - $7,270.00 B
$5,930.00 - $7,947.00 C
$6,521.00 - $8,740.00 D
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions: 1
Work Location: Sacramento County
Telework: Hybrid
Job Type: 12 Month Limited Term - Full Time

The Governor's Office of Business and Economic Development (GO-Biz) serves as the State of California's leader for job growth and economic development efforts. GO-Biz offers a range of services to business owners including: attraction, retention and expansion services, site selection, permit streamlining, clearing of regulatory hurdles, small business assistance, international trade development, assistance with state government, and much more.
The GO-Biz is committed to enhancing the workforce to improve California's job growth and economic development efforts, through a culture of diversity, equity, inclusion and belonging. All interested candidates are encouraged to apply.

Special Requirements
Exam Requirements: Unless you have transfer or reinstatement eligibility, please take the exam for this classification to obtain eligibility for this position. You can find all exams here: https://calcareers.ca.gov/CalHRPublic/Search/ExamSearch.aspx
Educational Requirements: If you are using education as your basis of meeting the minimum qualifications, you must provide school transcripts. Diplomas are not accepted in lieu of transcripts. Please review the minimum qualifications by clicking the link under the "Minimum Requirements" section above.

Employment Application: Interested applicants must fill out the "Employment History" section of the State Application (STD 678) with all relevant experience to be considered for this position. GO-Biz will not review attached resumes in lieu of the Employment History section of the State Application (STD 678). Failure to fill out the Employment History section of the State Application (STD 678) will result in disqualification.

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 9/21/2026

Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - All applicants must provide a Statement of Qualifications (SOQ) for the hiring manager’s review. Failureto upload a SOQ responding to the information requested may result in disqualification. The SOQ must be in 12-point font, single-spaced, and no more than 2 pages in length. The SOQ must address the following innumerical order; do not consolidate responses:
• Based on a review of the duty statement for this position, describe how your education, knowledge, and experience would qualify you for this position.
• Provide a comprehensive, step-step onboarding process for a new employee that includes all the necessary IT procedures; the creation of the user's Microsoft 365 account, the assignment of appropriate roles, permissions, and licenses within the Microsoft 365 environment, imaging software used to prepare the new hire laptop, details on how the device is imaged, and the steps involved in deploying the laptop to the employee.
• Describe a work assignment that demonstrates your ability to plan work, complete it on schedule, and communicate progress effectively with customers, teammates, and/or management.

Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.